TerraMaster Forum

Dgram wrote: ↑10 Jan 2025, 01:12

Have you tried to reconnect or contact our customer service to arrange remote service for you? If you have already handled it remotely, please inform us by email and attach the post content, and we will check the remote situation for you. If you have not yet been remotely connected, please contact customer service through the official website, and we will arrange remote service for you. Please note that when contacting customer service, please send this post content to customer service for record.

Did you ever manage to get this resolved? I am encountering the same issue?

Still not working on my F2. The latest update to onedrive allows it to authnticate (seemingly), but the app gets stuck in some sort of loop wherupon the next step to configuring the folders to sync doesnt become available.

mikesbet wrote: ↑11 Feb 2025, 18:38 Still not working on my F2. The latest update to onedrive allows it to authnticate (seemingly), but the app gets stuck in some sort of loop wherupon the next step to configuring the folders to sync doesnt become available.

We found that the performance of different Onedrive accounts is inconsistent. We are investigating the cause of the problem.

Hi,

Any resolution? What's it been now... A year?

Come on guys...

We spent good money in good faith on your product and it's just... Broken. This isn't cool.

mikesbet wrote: ↑15 Mar 2025, 19:28

A new CloudSync app was released a week ago to address the issue of OneDrive being unable to establish connections. Please update it.

TMzethar wrote: ↑17 Mar 2025, 18:32

mikesbet wrote: ↑15 Mar 2025, 19:28

A new CloudSync app was released a week ago to address the issue of OneDrive being unable to establish connections. Please update it.

Thank you I will try that now - although the UI shows last update was in Dec 2024 and that I am up to date. I will uninstall and reinstall.

I don't know if that's just an error in the documentation.

mikesbet wrote: ↑17 Mar 2025, 18:46

Based on the version information, it appears you are using TOS4. There are currently no plans to provide updates for the OneDrive app with this TOS version.

TMzethar wrote: ↑18 Mar 2025, 18:45

mikesbet wrote: ↑17 Mar 2025, 18:46

Based on the version information, it appears you are using TOS4. There are currently no plans to provide updates for the OneDrive app with this TOS version.

For real?

I bought the thing with cloud sync functionality as a key need - now you guys aren't going to support the software?

How do..I get my money back?

I used to have the same problem a few TOSversions ago. Turned out that Edge was to blame, using Chrome there was no problem at all.
Right now it works fine using Edge, no idea when something changed. I don't think it's related to TOS.