Error connecting the disk

RAID, Volume, storage pool, hard drive, USB, SSD cache and iSCSI LUN
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crisisacting
Silver Member
Posts: 500
Joined: 20 Jan 2022, 16:42

Re: Error connecting the disk

Post by crisisacting »

{L_BUTTON_AT}sergey1878

Email support, you're in need of more assistance than a forum post.

Unless there's a jumper installed on your drives, these should be full speed & not SATA1 speed.
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TMroy
TM Support
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Joined: 10 Mar 2020, 14:04
China

Re: Error connecting the disk

Post by TMroy »

{L_BUTTON_AT}sergey1878
We are verifying the issue, please wait for further information.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMroy
TM Support
Posts: 3065
Joined: 10 Mar 2020, 14:04
China

Re: Error connecting the disk

Post by TMroy »

{L_BUTTON_AT}sergey1878

Please try to remove your drive and reinstall it, make sure your drive is installed correctly. it this issue is still present, it could be a hardware failure, please contact our service team for warranty service. Find the contact from my signature.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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sergey1878
Posts: 15
Joined: 11 Nov 2022, 13:43

Re: Error connecting the disk

Post by sergey1878 »

{L_BUTTON_AT}sergey1878
TMroy wrote: 23 Nov 2022, 00:27 Please try to remove your drive and reinstall it, make sure your drive is installed correctly. it this issue is still present, it could be a hardware failure, please contact our service team for warranty service. Find the contact from my signature.
Of course, I took out and inserted the disk repeatedly. I inserted different disks into slot 2. I even installed TOS 4. The result is the same: the device does not work as it should, because it is defective. I contacted the customer service email and opened a dispute on Aliexpress. Let's see how your vaunted service works
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