[Help] TOS7 Apps Data Location Behaviour - Possible Bug

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digi999
Posts: 27
Joined: 23 Feb 2023, 04:20
Great Britain

Re: [Help] TOS7 Apps Data Location Behaviour - Possible Bug

Post by digi999 »

Thank you for testing. I performed a fresh verification on my F6-424.

Before installing Emby I removed:

the Emby shared folder
the Emby user
the package cache
all remaining Emby files

I then rebooted the NAS and installed only the official App Center package with the application installation location still configured as Pool 2.

Before opening Emby for the first time, I checked the running process:

/Volume2/@apps/emby/emby-server/system/EmbyServer
-programdata /Volume1/Emby

The package immediately created:

/Volume1/Emby

while:

/Volume2/Emby

was never created.

So on my system, a completely fresh installation still places the Emby data directory on Volume1 despite the application itself being installed on Volume2.
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CursaYang
TM Support
Posts: 740
Joined: 06 Jan 2025, 16:34
China

Re: [Help] TOS7 Apps Data Location Behaviour - Possible Bug

Post by CursaYang »

digi999 wrote: 09 Jul 2026, 23:49
When uninstalling the application, did you check the option to delete its configuration files?
If you have already deleted the configuration, reinstalled the app, and still cannot change the location of the data directory, please visit the link below to schedule a remote troubleshooting session with our online customer support:
https://salesiq.zohopublic.com/signatur ... 97d0be8892
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
digi999
Posts: 27
Joined: 23 Feb 2023, 04:20
Great Britain

Re: [Help] TOS7 Apps Data Location Behaviour - Possible Bug

Post by digi999 »

I did indeed delete the config files. If you think it helps youre of course welcome to access my system but I'm fairly sure at this point is a TOS package deployment issue for Emby (not tested Jellyfin yet) , shall I mail tech support with my logon details and this forum link last last time?
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