F2-210 doesn't boot up

Initialization of newly purchased TNAS or re-installation of your TNAS
Locked
User avatar
cloun203
Posts: 8
Joined: 15 Sep 2020, 17:56

F2-210 doesn't boot up

Post by cloun203 »

It has started occurring that TNAS becomes unresponsive after staying idle for a day or so. Web page doesn't open, telnet/ssh doesn't open. TNAS doesn't respond to power button and the only way to shut it down is to disconnect from power.
After power on it doesn't boot up, just trying to load and at some point hangs, leds are solid green.

I could only re boot it by detaching one HDD (any one of two). After one successful cycle of booting I can reattach the hdd back and it continues working.

I have checked HDDs, no issues reported. (one is btrfs, another ext4).

sw version: 4.2.08-2101111540
User avatar
RyanYang
TM Support
Posts: 1141
Joined: 01 Dec 2020, 11:50
China

Re: F2-210 doesn't boot up

Post by RyanYang »

Hi,
You can try the following patch packages:viewtopic.php?f=75&t=852
If it still appears, you can email our technical support team and they will check it for you: viewtopic.php?f=75&t=608
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
User avatar
cloun203
Posts: 8
Joined: 15 Sep 2020, 17:56

Re: F2-210 doesn't boot up

Post by cloun203 »

Thanks, installation went smothly. New SW version xxx540-P1.03

Will be monitoring the behaviour.
User avatar
cloun203
Posts: 8
Joined: 15 Sep 2020, 17:56

Re: F2-210 doesn't boot up

Post by cloun203 »

The patch didn't help. I started copying from attached USB drive to HDD and it hung after some time this the same symptoms...
TMS

Re: F2-210 doesn't boot up

Post by TMS »

Is it possible to let our engineer check it remotely?You can send an email to our tech team to confirm it.
Locked

Return to “Initialization”