web interface garbled..

Initialization of newly purchased TNAS or re-installation of your TNAS
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DonalOS
Posts: 6
Joined: 12 Jan 2021, 01:36

web interface garbled..

Post by DonalOS »

On reboot a few days ago, the web interface has died?? It shows up briefly as "loading" in the browser on reboot.. then jumps to a messed up garbled page..
"842d42b98876f581338����v�X*9-�ʆ��]7g I�m �|�E�lw)�?`�ڞ� ��6h��d��ߟ��D�M�z5� 2��8O7�4�/[��=���q+k�Xq� O!��|���I��đ�9��&P�Wm���?�x>W�k��D��V3YU��$5��ϙ�CNq��2��,��H�>�h����s��)6�lܰ�$G�|�[�$Σ���*\��L*��3�B&�>̄�l���<›/o��L���n%<�-�L�x����f�cZ^�����h+�⃊iw�)���F7Z�J��9QA���粆�>]��� Q����m���峀P�P��ܦ�l���mw�ێ��}���=QF�����"

Device appears on network fine, even loads up the dockers i have set up.. just no interface.

Do i have to reinstall?

D
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RyanYang
TM Support
Posts: 1141
Joined: 01 Dec 2020, 11:50
China

Re: web interface garbled..

Post by RyanYang »

Hi,
You can first try to clear the browser cache, if it still fails, try restarting the device.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
User avatar
DonalOS
Posts: 6
Joined: 12 Jan 2021, 01:36

Re: web interface garbled..

Post by DonalOS »

Hi, restarted numerous times.. web interface still garbled..
Tried removing HDDs, boot up, reinsert HDDs.. boots fine, loads shares, starts up Dockers etc.. Web interface still dead though..
I normally view http://IP:8181/TOS to view the interface..
If i try http://IP:8181 it shows me that it's trying to load enter.php.. and that's garbled??
D
TMS

Re: web interface garbled..

Post by TMS »

Hi,
1.What is your TNAS model and current TOS version?
2.It is recommended that you reinstall the system.
User avatar
DonalOS
Posts: 6
Joined: 12 Jan 2021, 01:36

Re: web interface garbled..

Post by DonalOS »

It's an F2-220
OS was updated about 3 weeks ago to latest version.. not sure of number
how do i reset/reinstall?
D
TMS

Re: web interface garbled..

Post by TMS »

Please refer to this link:viewtopic.php?f=75&t=423
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