F4-220 can not reinstall TOS

Initialization of newly purchased TNAS or re-installation of your TNAS
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theneck
Posts: 3
Joined: 25 Jan 2021, 15:12

F4-220 can not reinstall TOS

Post by theneck »

after installing the latest update for the f4-220, i can't reinstall TOS.

when i connect just one hdd, i get this message. the f4-220 only have 1 lan port in the first place.

Initialization
Only one LAN port can be connected during initialization!
Please keep your TNAS device connected to the Internet. Otherwise, you cannot install TOS online. You will need to download the TOS installation package from TerraMaster’s official website and install it manually.
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RyanYang
TM Support
Posts: 1160
Joined: 01 Dec 2020, 11:50
China

Re: F4-220 can not reinstall TOS

Post by RyanYang »

Hello,
Please check the network. You can try to shut down the TNAS, unplug the network cable, plug it in again and turn it on.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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TMroy
TM Support
Posts: 3098
Joined: 10 Mar 2020, 14:04
China

Re: F4-220 can not reinstall TOS

Post by TMroy »

{L_BUTTON_AT}theneck
Just click on "Next" to continue.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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theneck
Posts: 3
Joined: 25 Jan 2021, 15:12

Re: F4-220 can not reinstall TOS

Post by theneck »

{L_BUTTON_AT}theneck
TMRyan wrote: 25 Jan 2021, 20:00 Hello, Please check the network. You can try to shut down the TNAS, unplug the network cable, plug it in again and turn it on.
already tried all this, still the same error message.
TMroy wrote: 25 Jan 2021, 21:23 Just click on "Next" to continue.
there is no next button to continue the setup.
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RyanYang
TM Support
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Joined: 01 Dec 2020, 11:50
China

Re: F4-220 can not reinstall TOS

Post by RyanYang »

{L_BUTTON_AT}theneck
Hi,
Can you boot up after inserting the hard drive and log in to TOS?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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TMroy
TM Support
Posts: 3098
Joined: 10 Mar 2020, 14:04
China

Re: F4-220 can not reinstall TOS

Post by TMroy »

find it at low right corner of your screen.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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theneck
Posts: 3
Joined: 25 Jan 2021, 15:12

Re: F4-220 can not reinstall TOS

Post by theneck »

TMroy wrote: 27 Jan 2021, 11:32 find it at low right corner of your screen.
i had to reformat 1 of the hdds that i had been already using with the NAS for almost 2 years, then the arrow was at the lower right corner. WEIRD
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