f4-210 - unable to increase volume size

[emkay2020]

I'm just bought F4-210 and setup RAID 1 with 2 pcs 6 TB HDD and already have data on RAID 1 Array.

I have just installed new disk on Bay 3 and now my storage capacity upgraded to 10 TB with RAID 5 Array.

However, the existing Volume 1 size still same and cannot change with new size.

I have tried edit the existing Volume 1 and choose Max but still same.

Restarted NAS still same.

Please confirm if possible to increase Volume size to Maximum when storage capacity already upgraded to new capacity.

Hopes someone can fix my problem

[RyanYang]

Hi,
Is it ok to let our engineer have a remotely check for you?
You can send an email to support(at)terra-master.com, remember to replace (at) with @ ,
our engineer will help you with this issue by remote session.

[emkay2020]

Good day ,

Ok sure. May i know Support technician able to communicate and understand English ?

I'm just hopes my data on existing Volume not deleted and lost.

[emkay2020]

Hi @tmryan,

I have sent email to Support but no reply receive.

Thanks.

[RyanYang]

Hi,
The email recipient can able to communicate and understand English .She will contact you.We will not delete the data on your existing volume. If we need to delete data to solve the problem, we will contact you

[Paul57]

Hi there ihave the same issue although i can see the drives and folders no issue, i initially had a 3TB and then invested in another i can see the drive HDD2 my storage tells me i have 2Tb of storage left, but does not include the other 3 TB

I wnat to get more storage and make more available but i cant seem to progress this any further

any ideas i would like to resolve this myself

Regards

[Paul57]

could i also add that when i was trying to move data, i ran out of room so i deleted the directory with a veiw to doing it differetnly the data would appear to stil be there as the hard drive shows full?

I can see how to check the data and clean it up

regards

[RyanYang]

Hello,
You can go to the control panel and click "create" to create a new volume, choose to create a volume on the new storage pool, the data in the new hard disk will be formatted (if there is data in the new hard disk, please back it up), then create a storage pool and Create a new volume on the storage pool. Then you can select a new volume for storing data when creating a new shared folder.

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[Paul57]

Hi There im not able to create just edit

[RyanYang]

Hi,
You have created RAID 1 using multiple hard drives.
RAID 1: The storage capacity is the capacity of the smallest hard disk.
Prompt that there is insufficient space when transferring. Maybe you set a quota for the shared folder.

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