Updated my NAS F2-210 to last version due the ENCRYPTED malware and updated firewall restrictions but now I cant sign in

[armandomr81]

I just updated the TOS 4.2.X and created firewall rules due the last infection of the ENCRYPTED malware.

After creating the rules and tried to activate the first one, The operation time was too high and the TOS restarted.

I get to see the NAS in the TNAS PC window.

TNAS.png

The loading bar takes several minutes and appears a message: waiting for 192.168.1.64.

Loading.png

I get to acces the http://192.168.1.64:8181/tos/index.php?user/login page from TNAS PC and by direct entry the IP address.

TOS welcome.png

After introducing the admin and password information, the charging circle appears but no further response from there.

Processing.png

Only dissapear the charging circle and the page and user and password remain.

TOS welcome.png

Could that be related to the firewall rules I created? Or could be related to the update? I created a configuration back up before making the changes. Is there a way to recover acces without loosing the disk information?

Thanks.

[joeh]

{L_BUTTON_AT}armandomr81

Did you try clicking on Ha olvidado la contraseña?

[armandomr81]

{L_BUTTON_AT}armandomr81

Did you try clicking on Ha olvidado la contraseña?

Yes but only opens a new window and nothing happens or appears. Only a blank window. It has an address in the top bar, but no message or information is displayed. Thanks for replying.

[joeh]

{L_BUTTON_AT}armandomr81

You should be getting a screen to reset your password. I use Chrome and it shows up.

reset.JPG

[armandomr81]

{L_BUTTON_AT}armandomr81

You should be getting a screen to reset your password. I use Chrome and it shows up.

reset.JPG

I was specting that to appear but no success. Only a completelly blank page.

[TMroy]

{L_BUTTON_AT}armandomr81

You possibly blocked yourself by setting a inproper firewall rule. If this happened, you have to set your device back to factory default.

[armandomr81]

{L_BUTTON_AT}armandomr81

You possibly blocked yourself by setting a inproper firewall rule. If this happened, you have to set your device back to factory default.

Even if I can still modify the files from the file management? How can I restore it? Thanks for the response.

[TMSupport]

Please reinstall your TOS to fix it, see the instructions below:
Please be advised the TOS reinstallation would not erase your data unless you encounter B below.

Power off the NAS, take out the HDD’s, power on the NAS.
Search the NAS IP address by the TNAS PC App, click on the located IP address and click "Login"
When it says no HDD detected, keep the NAS powered on and install your HDD
Next
When it asks if you’d like to install TOS already in the HDD or install new TOS, please select “Install new TOS”. And here there is a message saying the data in the hard drives would be lost, please ignore it, your data won’t be lost by confirming “Yes” to proceed here.
Next
Auto download and install TOS system (recommended)
Set your password and time zone

After that, there are two possibilities:
A. You may be directed to the log in page, please go ahead to log in.

B. You may be directed to the RAID creating page, please STOP here and close the window immediately. Please get back to us, and we will need to remote-in to check.

After the TOS reinstallation, to ensure you can see the data in your hard drives, please check the following:

1. Please ensure the admin user has the R/W permission to the shared folders.
Please go to TOS Control Panel – Privileges – User – select the user and Edit – Permission

2. Please ensure the shared folder’s R/W permission is authorized to the user:
Please go to TOS Control Panel – Privileges – Shared Folder – select the shared folder and Edit – please check in User permission and Group permission accordingly.

3. If you are still unable to see the data, please go to TOS Control Panel – Privileges – Shared Folder – Advanced – Restore to