Hi, am having difficulties with my Terra Master F4-210 model F4, am not getting the webserver login. This all happen after getting a new another NAS hard drive with model specification. When I initially recovered my password, main drive was working and TOS was working flawlessly after the update, today its acting wacko. After several reboots it does not load and does not recognize the main drive. I am not able to login and getting 404 error on the site. Again, this happens after several reboots and been on this all morning long.
Please help
TOS Webserver login Error
Re: TOS Webserver login Error
Please advise your installed HDD model number, quantity and created RAID mode in return.
Did you update your TOS before the issue occurred?
It seems that the device could be detected with TNAS PC program, please reinstall your TOS to see whether it's ok:
Please be advised the TOS reinstallation would not erase your data unless you encounter B below.
Power off the NAS, take out the HDD’s, power on the NAS.
Search the NAS IP address by the TNAS PC App, click on the located IP address and click "Login"
When it says no HDD detected, keep the NAS powered on and install your HDD
Next
When it asks if you’d like to install TOS already in the HDD or install new TOS, please select “Install new TOS”. And here there is a message saying the data in the hard drives would be lost, please ignore it, your data won’t be lost by confirming “Yes” to proceed here.
Next
Auto download and install TOS system (recommended)
Set your password and time zone
After that, there are two possibilities:
A. You may be directed to the log in page, please go ahead to log in.
B. You may be directed to the RAID creating page, please STOP here and close the window immediately. Please get back to us, and we will need to remote-in to check.
After the TOS reinstallation, to ensure you can see the data in your hard drives, please check the following:
1. Please ensure the admin user has the R/W permission to the shared folders.
Please go to TOS Control Panel – Privileges – User – select the user and Edit – Permission
2. Please ensure the shared folder’s R/W permission is authorized to the user:
Please go to TOS Control Panel – Privileges – Shared Folder – select the shared folder and Edit – please check in User permission and Group permission accordingly.
3. If you are still unable to see the data, please go to TOS Control Panel – Privileges – Shared Folder – Advanced – Restore to
Did you update your TOS before the issue occurred?
It seems that the device could be detected with TNAS PC program, please reinstall your TOS to see whether it's ok:
Please be advised the TOS reinstallation would not erase your data unless you encounter B below.
Power off the NAS, take out the HDD’s, power on the NAS.
Search the NAS IP address by the TNAS PC App, click on the located IP address and click "Login"
When it says no HDD detected, keep the NAS powered on and install your HDD
Next
When it asks if you’d like to install TOS already in the HDD or install new TOS, please select “Install new TOS”. And here there is a message saying the data in the hard drives would be lost, please ignore it, your data won’t be lost by confirming “Yes” to proceed here.
Next
Auto download and install TOS system (recommended)
Set your password and time zone
After that, there are two possibilities:
A. You may be directed to the log in page, please go ahead to log in.
B. You may be directed to the RAID creating page, please STOP here and close the window immediately. Please get back to us, and we will need to remote-in to check.
After the TOS reinstallation, to ensure you can see the data in your hard drives, please check the following:
1. Please ensure the admin user has the R/W permission to the shared folders.
Please go to TOS Control Panel – Privileges – User – select the user and Edit – Permission
2. Please ensure the shared folder’s R/W permission is authorized to the user:
Please go to TOS Control Panel – Privileges – Shared Folder – select the shared folder and Edit – please check in User permission and Group permission accordingly.
3. If you are still unable to see the data, please go to TOS Control Panel – Privileges – Shared Folder – Advanced – Restore to
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: TOS Webserver login Error
Please advise your installed HDD model number, quantity and created RAID mode in return.
• I have 2 Western Digital NASware 3.0
o 6TB – all the Data is stored
o 4TB – not being recognized
o No RAID mode
Did you update your TOS before the issue occurred?
• I did update the TOS before it occurred
• I have 2 Western Digital NASware 3.0
o 6TB – all the Data is stored
o 4TB – not being recognized
o No RAID mode
Did you update your TOS before the issue occurred?
• I did update the TOS before it occurred
Re: TOS Webserver login Error
I'm also getting a 404 error when trying to update the TOS : download.terra-master.com
Re: TOS Webserver login Error
After carefully following your instructions over and over, i was able to get to the ip portion, however when i try to login, i get an 404 error page when trying to login to the webserver after discovering i was having an ISP issue. I'm still not able to get to the webserver login. Please help
-
TMS
Re: TOS Webserver login Error
You can check whether TNAS is blocked by routing, firewall, and other network settings. If not, you can send an email to support(at)terra-master.com, our engineer will help you with this issue by remote session.
Re: TOS Webserver login Error
This can be close. Engineer has been great on helping me fix the issue. Thanks 