OnlyOffice not opening files (bad gateway)

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CursaYang
TM Support
Posts: 953
Joined: 06 Jan 2025, 16:34
China

Re: OnlyOffice not opening files (bad gateway)

Post by CursaYang »

Are the following two rules present in your configuration file?
net-22d2 OnlyOffi-22d2 rwxatl
OnlyOffi-22d2 net-22d2 rwxatl
We are currently unable to reproduce your issue internally; further analysis will require the configuration file.
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rvescovi
Posts: 92
Joined: 12 Dec 2024, 01:14
Italy

Re: OnlyOffice not opening files (bad gateway)

Post by rvescovi »

Yes, from the beginning, but without adding this one "_ net-22d2 rwx" it doesn't work. OnlyOffice was up and running but cannot open any file as mentioned in the original post.

Anyway by adding this rule "_ net-22d2 rwx" now is working. I suspect that could be related to my configuration which has a reverse proxy and a local dns for own domains.
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CursaYang
TM Support
Posts: 953
Joined: 06 Jan 2025, 16:34
China

Re: OnlyOffice not opening files (bad gateway)

Post by CursaYang »

Thank you for the detailed information. Port 5672 is provided by `beam.smp` and points to RabbitMQ/AMQP internal communication.We will investigate this behavior internally, particularly the SPC access rule and its interaction with your reverse proxy and local DNS configuration, and get back to you once we have more findings.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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