[Help] Double Backup Issue with Rsync over ssh

[yxyx999]

Hi all,

i am using a Terramaster F8 with TOS7 as the primary device, and an Unifi NAS for Backups. While I would like to stick with the Terramaster BBS Tools, I am running into the issue, that I cannot use the Double Backup App for Backups to the Unifi NAS.

Unifi provides an RSync service with rsync over SSH. When I run

Code: Select all

rsync -e ssh [User Name]@[IP]::

in the Terminal on the Terramaster, I can view every folder on the Unifi NAS; however, when I configure credentials in the Double Backup App, no destination folder appears.

Also, I noticed it reports a successful connection no matter which IP, port, or username I enter; however, when I use the standard Backup App with the Rsync Server via SSH on port 22—as noted in the Unifi Settings—it indicates a connection failure.

Maybe someone here uses a similar setup, but I would like to avoid using over tools through docker for this.

[CursaYang]

Please refer to the image to export the Duple Backup logs and debug logs. Then send them to our technical support email at support(at)terra-master.com. We will analyze the logs.

[yxyx999]

Please refer to the image to export the Duple Backup logs and debug logs. Then send them to our technical support email at support(at)terra-master.com. We will analyze the logs.

Hi CursaYang, thanks for getting back to me! I’ve sent the log over and I’ll be sure to let you know if anything else comes up.

[TMjack]

Once our engineers receive your logs, they will analyze them as soon as possible. We will notify you of the results by email immediately once the analysis is complete.

[TMroy]

Currently Douple Backup does not support rsync backup over ssh. You need use rsync module mode.

[yxyx999]

Currently Douple Backup does not support rsync backup over ssh. You need use rsync module mode.

Hi Roy, if I understand you correct, you mean the rsync Backup Tab in the normal Backup Application? I tried it here with the ssh Transmission encryption in Port 22, but this gives me just a generic "Failed to connect to backup destination" pop up window

[CursaYang]

We need to examine this issue remotely. Please visit the link below and contact our online support team to schedule a remote session:
https://salesiq.zohopublic.com/signatur ... 97d0be8892