[Help] Terrasync loses Team Folders after reboot

[MMarty]

I have 2 x F6-424 Max NAS units.
On TOS 6, Terrasync was working.
After upgrading to TOS 7 (even latest version), ther NAS which has the Team folders set up loses all of them after a rebbot.
That is, you add team folders on the NAS, on the other NAS you set up the Tasks to sync.
After the NAS which has the Team folders (Server) is rebooted, the team folders are all gone.
The Terrasync Client task list shows "Remote Folder does not exist" for all of the tasks.
You have to set up all of the team folders and then delete the tasks and set them up again.

Never had this happen on TOS6.

[CursaYang]

Please contact our support team via the following link to schedule remote technical support.
Our engineers will get in touch with you directly to diagnose the issue and assist with resolving it:
https://salesiq.zohopublic.com/signatur ... 97d0be8892
(When contacting us, please provide the link to this forum post as well as your forum ID.)

[MMarty]

Sorry, I do not allow remote access to out network for security reasons.
Please let me know what I need to supply (logs etc) to you?

[EriChan]

We completely understand and respect your security policy.

To help our engineering team investigate the issue, please provide the following details:

1. System & App Versions:

• Exact TOS 7 version (Control Panel > General Settings > System)

• TerraSync Server version

• TNAS-PC Client version

2. Debug Logs:

Please refer to the image below to export the Debug Log:






Please email the logs directly to support(at)terra-master.com and attach the forum link and your forum ID as well.

[MMarty]

Details have been emailed.

[EriChan]

Thank you for providing the details and logs.

We are currently attempting to reproduce and verify this issue in our local test environment. We will keep you updated as soon as there is any progress.

Thank you for your patience!