F5-221 - Issues Creating Second RAID-1 Volume

RAID, Volume, storage pool, hard drive, USB, SSD cache and iSCSI LUN
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uberunit
Posts: 3
Joined: 07 Dec 2020, 21:52

F5-221 - Issues Creating Second RAID-1 Volume

Post by uberunit »

Model: F5-221

I have a RAID-0 volume of 2 disks (2x 2TB)and wanted to add a second RAID-0 volume of 2 disks (2x 3TB). I have created the Storage Pool but cannot create the volume as this is greyed-out.

Have I missed a step here? The disks are confirmed compatible (both WD WD30EFRX), I have removed and given both a low-level format, but same result.

The new storage pool states "Storage Allocation: No valid data" ?

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TMzethar
TM Support
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Joined: 27 Oct 2020, 16:43

Re: F5-221 - Issues Creating Second RAID-1 Volume

Post by TMzethar »

Please advise us of your TOS version.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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uberunit
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Joined: 07 Dec 2020, 21:52

Re: F5-221 - Issues Creating Second RAID-1 Volume

Post by uberunit »

TMzethar wrote: 07 Dec 2020, 22:15 Please advise us of your TOS version.
TOS version 4.1.30-2008051459

I realise now the title of this thread says RAID-1 - this is an error. To clarify, I am currently only using RAID-0
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TMSupport
TM Support
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Joined: 13 Dec 2019, 15:15

Re: F5-221 - Issues Creating Second RAID-1 Volume

Post by TMSupport »

Please advise your HDD model number in return.
We never been reported with this issue before, please advise whether it's ok to let us remotely check it.
You can send an email to support(at)terra-master.com to confirm it.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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uberunit
Posts: 3
Joined: 07 Dec 2020, 21:52

Re: F5-221 - Issues Creating Second RAID-1 Volume

Post by uberunit »

TMSupport wrote: 08 Dec 2020, 17:56 Please advise your HDD model number in return.
We never been reported with this issue before, please advise whether it's ok to let us remotely check it.
You can send an email to support(at)terra-master.com to confirm it.
2x Western Digital WD30EFRX-68EUZN0

Yes, I agree to having you remotely check it and have sent an email to your support address.
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