[Help] Cannot connect to TerraSync via remote network

[atigrado]

Each time I am not in local network Tnas PC shows me "Other anomalies" for TerraSync. Strange thing that at first connection to public WiFi TerraSync shows successfull connection for a while and then suddenly connection failed.
At the same time I can connect to my TNAS both via Tnas PC and browser using device name without any problems.
All the troubleshooting steps that Tnas PC shows me I succesfully passed, everything works except remote connection to TerraSync Server.

[EriChan]

Glad to hear that reinstalling the TNAS PC client resolved the issue following the troubleshooting session with our online technical support team.

If you encounter any issues during future use, please feel free to contact us anytime!

[atigrado]

Glad to hear that reinstalling the TNAS PC client resolved the issue following the troubleshooting session with our online technical support team.

If you encounter any issues during future use, please feel free to contact us anytime!

I did not have any troubleshooting session with your online technical support team.
The problem still exists. The connection to TerraSync via public network fails every time.

[CursaYang]

Please contact our support team via the following link to schedule remote technical support. Our engineers will contact you directly to diagnose and assist in resolving the issue:

https://salesiq.zohopublic.com/signatur ... 97d0be8892

(Please provide the link to this forum post and your forum ID when contacting us.)