[Help] Spent $1000 For USB4 Direct Connection

[stuartGGF]

Well as I have said multiple times. Threadripper and thunderbolt are extremely hard to get working together which is why I went with a USB4 device. Your device which said USB4 to not have to worry about and Thunderbolt issues. So coming back saying "oh ours is Thunderbolt" it's just gonna work exactly the same, you'll have no issues, is not helpful at all.

Long story short, if yours was labelled correctly with "Thunderbolt" and not USB4, I would not have bought it.

[TMzethar]

We sincerely apologize for the poor experience you've had, and we truly appreciate your expertise in identifying an oversight we had not previously considered.
We have issued an official announcement regarding this matter and will correct the port labeling on all future production batches to ensure accurate specifications.
Our business team will properly handle your after‑sales issues.

[Gremlin]

Don't know if this will help anyone arriving later, but I noticed this while doing something else:
F2-425PLUS Bios/InitBoot BJFX-TWLX-108.