[Help] F4-425 Pro Temperature CPU is very high

[DekkaR]

I think the TerraMaster F4-425 Pro with the Intel Core i3-N350 processor and 16 GB of RAM has a design flaw. It is not normal that with just two load processes running on the MariaDB database, the CPU temperature stays above 90 degrees.

With those two simple processes and very low resource utilization, the CPU won't drop below 90 degrees even with the fan running at maximum RPM. That leads me to believe there is a design flaw here, or perhaps my unit has some other issue.

[TMroy]

Based on initial assessment, the CPU's thermal paste was likely not applied properly during manufacturing, causing poor heat dissipation and elevated temperatures. If you're not comfortable reapplying thermal paste yourself, you can request a replacement through after-sales service.

[DekkaR]

I understand I need to contact customer service via this email [email protected]. ¿ok?

[TMroy]

Correct.