I'm hoping someone can help investigate what appears to be a problem with the TOS 6 manual update process.
Hardware
Model: F4-425 Plus
BIOS: MTWL0101.V07
Current OS: TOS 6.0.794
Target version: TOS 7.0.0747
Storage:
2 × 6TB IronWolf (TRAID mirror / Volume1)
2 × NVMe SSDs (Volumes2 & 3)
The system is healthy:
RAID healthy
Docker healthy
SMART healthy
No storage errors
Since my BIOS is already MTWL0101.V07, I should not require any BIOS update before installing TOS 7.
Problem:
Using the TOS web interface:
Upload firmware
Verify
Click Update
The download reaches 100%. The next dialog displays: Unzipping the software package. Please wait!
The dialog never progresses. I waited over 5 hours on my first attempt. Today I repeated the process with SSH monitoring.
The NAS:
never rebooted
SSH remained connected
ping continued normally
Docker continued running
So the actual upgrade never started.
TOSDaemon log
Immediately after clicking Update, TOSDaemon logs:
POST /update/start
not found update package
No installer process is started afterwards.
Firmware file
The uploaded firmware is still present on disk after the failure:
/Volume1/.update_xxxxxxxxxxxxxxxxx/
TOS_X642.0_Update_7.0.0747_1247_2606171225.bz2
The file size is 788 MB
Linux reports: file TOS_X642.0_Update_7.0.0747_1247_2606171225.bz2
returns: gzip compressed data
The archive passes integrity testing: gzip -t TOS_X642.0_Update_7.0.0747_1247_2606171225.bz2
returns: 0
So the uploaded package appears to be intact.
Additional observations
During the "Unzipping..." screen:
SSH remains responsive
uptime continues increasing
no reboot occurs
no installer process appears
the firmware file still exists in the .update_* directory
The only backend error I can find is:
not found update package
Question
Has anyone seen this behaviour before?
Could this be:
- an issue with the TOS 6 updater losing track of the uploaded package?
a known bug in TOS 6.0.794?
something specific to build 7.0.0747?
Any guidance would be greatly appreciated.
Thank you.
