[Help] FILE MANAGER

SMB, NFS, FTP, web file manager and Rsync server.
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mmick
Posts: 37
Joined: 30 May 2023, 22:54
Portugal

[Help] FILE MANAGER

Post by mmick »

The latest file manager (and many versions before) does NOT cancel concurrent tasks. I already reported this many times in the past, even on TOS 6.

Example:
- I copy many folders from the NAS to an external HDD or SSD (exFat for example)
- while copying, sometimes the task window inside the File Manager disappears after some time (? why?) and I had a hard time to find that I could find which tasks were going on, on the right bar, the last icon "background tasks"
- if I make a second task also copying from the NAS to the same HDD, it starts but if I cancel it -even after confirming it- it won´t cancel and stays there going on!

Solution?
- I have to pause the second task and wait until the first is done. Then I reboot the NAS. This happens all the time while I use a SSD, HDD whatever. It happens on my F4-423 (TOS 6 or TOS 7)

Requests:
- solve this issue
- that the file manager itself has a shortcut for that "background task" within the file manager, if I have the file manager in full screen, those background tasks running disappear
User avatar
MikeZhang
TM Support
Posts: 381
Joined: 05 Sep 2023, 22:21

Re: [Help] FILE MANAGER

Post by MikeZhang »

mmick wrote: 24 Jun 2026, 19:35
Thanks for the feedback, we have documented the issue and will try to reproduce and address it then fix it as soon as possible
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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