[Help] Verification failed  [SOLVED]

CloudSync is a cloud drive synchronization application for fast and secure data synchronization between your TNAS and cloud drives.
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rfbjr
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Posts: 400
Joined: 16 May 2024, 23:43
United States of America

[Help] Verification failed

Post by rfbjr »

How do you fix this, I mean there isn't a edit option for the connection credentials.
This was working for weeks, not sure when it stopped though. Since I have no clue when it does or the next time, other than my 2hr setting.
Yes the log tells me when it ran and did something.

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F6-424 & F4-425 Plus at 7.0.0777
F4-424 Pro also at 7.0.0777
D4-320
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EriChan
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Joined: 06 Jan 2026, 12:27
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Re: [Help] Verification failed  [SOLVED]

Post by EriChan »

Regarding the verification issue you encountered when using OneDrive in CloudSync: This is because the corresponding developer account has expired. We are urgently fixing this problem, and thank you for your patience.
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rfbjr
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Joined: 16 May 2024, 23:43
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Re: [Help] Verification failed

Post by rfbjr »

Ah, thanks.
I do feel for the person frantically trying to fix it. Fixing a bug is one thing, but when an app stops completely and the literally the world is waiting is entirely different pressure.
F6-424 & F4-425 Plus at 7.0.0777
F4-424 Pro also at 7.0.0777
D4-320
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TMroy
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Re: [Help] Verification failed

Post by TMroy »

rfbjr wrote: 19 Jun 2026, 18:28
Thank you for bringing this issue to our attention! We are already aware of it and are actively working on a fix. Once the update is released, the service will no longer be interrupted due to an expired developer account. We sincerely apologize for any inconvenience caused.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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crisisacting
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Re: [Help] Verification failed

Post by crisisacting »

TMroy wrote: 20 Jun 2026, 14:48
Once the update is released, the service will no longer be interrupted due to an expired developer account. …
Will this be an update to the CloudSync app or just a back-end update with no change to the app?
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rfbjr
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Joined: 16 May 2024, 23:43
United States of America

Re: [Help] Verification failed

Post by rfbjr »

I just tried connecting again to OneDrive and it worked!
F6-424 & F4-425 Plus at 7.0.0777
F4-424 Pro also at 7.0.0777
D4-320
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