[Help] TOS 7 : impossible to mount a SMB folder via the file manager

[totoguile]

Hi,

I've tried to mount a remote SMB folder (from my Freebox CPE) via the file manager -> Remote Folder. without succes
the remote SMB mount is with login and password.

When I try to mount it through the terminal , it works ...
command : mount -t cifs //192.168.1.254/Freebox /home/toto/test -o username=toto
(password is asked bythe prompt, and the folder is mounted)

is there an issue with login / password SMB mount on TOS 7 ?

[Gremlin]

I don't see any issue. I have remote folder mounts between Tos7-Tos7 nas, Tos7-Tos6 nas and Tos7 -Windows11. Compatible SMB versions?

[EriChan]

To accurately identify the issue, please provide the following information to assist with analysis:

• What is the exact version number of the currently running TOS 7?

• Does your remote SMB account password contain any special characters (such as &, $, #, @, single quotes ' or double quotes ")?

• Which SMB protocol version (SMBv1, SMBv2, or SMBv3) is currently configured on your Freebox CPE?

• What is the specific error message displayed by the system when you try to mount in the TOS 7 interface? (For example: credential error, connection timeout, or path does not exist?)

[totoguile]

Hi,

thanks for answering ! Here are the info :

What is the exact version number of the currently running TOS 7? --> 7.0.0612

Does your remote SMB account password contain any special characters (such as &, $, #, @, single quotes ' or double quotes ")? --> No only letters

Which SMB protocol version (SMBv1, SMBv2, or SMBv3) is currently configured on your Freebox CPE? --> SMBv2 and SMBv3

What is the specific error message displayed by the system when you try to mount in the TOS 7 interface? (For example: credential error, connection timeout, or path does not exist?) --> "Connection failed"

[EriChan]

Thank you for providing such precise feedback.

Please confirm whether you have mounted the SMB remote folder using the UI path input format shown in the image below:



If so, please contact our technical support staff through the following link to schedule a remote technical support session for diagnosis:

https://salesiq.zohopublic.com/signatur ... 97d0be8892

[totoguile]

yes that's correct

[CursaYang]

We need to check this issue remotely. It might be related to SMB compatibility. Please visit the link and schedule a remote appointment with online customer service:

https://salesiq.zohopublic.com/signatur ... 97d0be8892

[walcaro]

Hi,
I can confirm this issue. Same Remote SMB source mounts perfectly on TOS6 (latest). SMB Server is Windows 2019 in my case.

Syslog output:

un 1 10:47:02 TNAS11 filemanager[15976]: [DEBUG /bin/bash -c /etc/tos/scripts/remotefolder mount _89d02f126d0146388dc8fb8207b3ab5b]
Jun 1 10:47:02 TNAS11 filemanager[15976]: ERROR Remove xattr failed: err="no data available"
Jun 1 10:47:02 TNAS11 filemanager[15976]: ERROR DelFileAttr failed path=/Volume1/public/M ok=false
Jun 1 10:47:02 TNAS11 filemanager[15976]: ERROR MOUNT err="source path can not be used: This program is not installed setuid root - \"user\" CIFS mounts not supported.\nThis program is not installed setuid root - \"user\" CIFS mounts not supported.\nThis program is not installed setuid root - \"user\" CIFS mounts not supported.\nThis program is not installed setuid root - \"user\" CIFS mounts not supported.\nThis program is not installed setuid root - \"user\" CIFS mounts not supported.\n: exit status 1\n1. source path can not be used: This program is not installed setuid root - \"user\" CIFS mounts not supported.\nThis program is not installed setuid root - \"user\" CIFS mounts not supported.\nThis program is not installed setuid root - \"user\" CIFS mounts not supported.\nThis program is not installed setuid root - \"user\" CIFS mounts not supported.\nThis program is not installed setuid root - \"user\" CIFS mounts not supported.\n: exit status 1\n 1). gitlab.local/DO-module/new-filemanage-module/src/service/remotefolder.mountRemoter\n \t/buildAgent/work/ab67c8b4601f5cef/src/service/remotefolder/remotefolder_model.go:658\n..

Rest cut: Your message contains 16099 characters.
The maximum number of allowed characters is 10000.

[walcaro]

Even with version 1.2 of filemanager the problem persists:

Jun 3 10:04:16 TNAS11 filemanager[2160621]: [DEBUG /bin/bash -c /etc/tos/scripts/remotefolder mount _a403ace3541a4b558a6d6eddd2403206]
Jun 3 10:04:16 TNAS11 filemanager[2160621]: ERROR Remove xattr failed: err="no data available"
Jun 3 10:04:16 TNAS11 filemanager[2160621]: ERROR DelFileAttr failed path=/Volume1/public/M ok=false
Jun 3 10:04:16 TNAS11 filemanager[2160621]: ERROR MOUNT err="source path can not be used: This program is not installed setuid root - \"user\" CIFS mounts not supported.\nThis program is not installed setuid root - \"user\" CIFS mounts not supported.\nThis program is not installed setuid root - \"user\" CIFS mounts not supported.\nThis program is not installed setuid root - \"user\" CIFS mounts not supported.\nThis program is not installed setuid root - \"user\" CIFS mounts not supported.\n: exit status 1\n1. source path can not be used: This program is not installed setuid root - \"user\" CIFS mounts not supported.\nThis program is not installed setuid root - \"user\" CIFS mounts not supported.\nThis program is not installed setuid root - \"user\" CIFS mounts not supported.\nThis program is not installed setuid root - \"user\" CIFS mounts not supported.\nThis program is not installed setuid root - \"user\" CIFS mounts not supported.\n: exit status 1\n 1). gitlab.local/DO-module/new-filemanage-module/src/service/remotefolder.mountRemoter\n \t/buildAgent/work/ab67c8b4601f5cef/src/service/remotefolder/remotefolder_model.go:658\n 2). gitlab.local/DO-module/new-filemanage-module/src/service/remotefolder.(*RemoteFolder).MountRemoter\n \t/buildAgent/work/ab67c8b4601f5cef/src/service/remotefolder/remotefolder_model.go:317\n 3). gitlab.local/DO-module/new-filemanage-module/src/controller/remotefolder.(*RemoteFolderController).mount\n \t/buildAgent/work/ab67c8b4601f5cef/src/controller/remotefolder/RemoteFolderController.go:426\n
etc.

[totoguile]

Hi,

I need more time to arrange the remote debug.
In the meantime here are the logs of /var/log/syslog when trying to add a remote SMB connection

Jun 3 16:01:25 TNAS filemanager[2746476]: [GIN] 2026/06/03 - 16:01:25 | 200 | 1.790043ms | | GET "/fileManage/GetDirTrees?path=remotefolder&type=5"
Jun 3 16:01:25 TNAS filemanager[2746476]: ERROR GetAllRemoteFolders ReadRemoteConfig err="open /etc/remotefolder/remotefolder.conf: no such file or directory"
Jun 3 16:01:25 TNAS filemanager[2746476]: [GIN] 2026/06/03 - 16:01:25 | 200 | 995.37µs | | GET "/remotefolder/list"
Jun 3 16:01:25 TNAS filemanager[2746476]: ERROR GetAllRemoteFolders ReadRemoteConfig err="open /etc/remotefolder/remotefolder.conf: no such file or directory"
Jun 3 16:01:25 TNAS filemanager[2746476]: [GIN] 2026/06/03 - 16:01:25 | 200 | 1.005211ms | | GET "/remotefolder/list"
Jun 3 16:01:55 TNAS filemanager[2746476]: ERROR GetSmbDirs failed host=192.168.1.254 err="exec failed: exit status 1, stderr: "
Jun 3 16:01:55 TNAS filemanager[2746476]: [GIN] 2026/06/03 - 16:01:55 | 200 | 122.156197ms | | POST "/remotefolder/smb/dirs"