[Help] F4-210 suddenly no longer recognises hard drives  [SOLVED]

Initialization of newly purchased TNAS or re-installation of your TNAS
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REBELinBLUE
Posts: 47
Joined: 05 Dec 2021, 06:37
Great Britain

Re: [Help] F4-210 suddenly no longer recognises hard drives

Post by REBELinBLUE »

Image

Ubuntu is able to see the drives if I connect them. They all look like this

I have tried your suggestion, booted from the SSD and connected just one drive but it was not detected. I will try a new power adapter
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REBELinBLUE
Posts: 47
Joined: 05 Dec 2021, 06:37
Great Britain

Re: [Help] F4-210 suddenly no longer recognises hard drives  [SOLVED]

Post by REBELinBLUE »

The power adapter it was! Ordered a new one, just plugged it in and everything powered up.

The S.M.A.R.T status of each drive shows OK and they each show healthy in Storage pool. I'll ran a Bad Block Scan on each drive just to be sure but I think it's all good
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CursaYang
TM Support
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Joined: 06 Jan 2025, 16:34
China

Re: [Help] F4-210 suddenly no longer recognises hard drives

Post by CursaYang »

I'm glad to hear you've resolved the issue. Thank you for your continued testing and feedback.

Please observe and use it for a while. If you encounter any further problems, please feel free to ask again.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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