[Help] No Web or SMB access on F4-210 TerraMaster NAS after reboot

[reinaldotorrales]

Hello Everyone,

Thanks for taking the time to read my post and my advanced apologies if the question has been asked before.
I own a TerraMaster F4-210 and it has been working great for the past 2 years give or take.

Today I had the need to power down the unit, which I did by connecting to the device on my Windows 11 machine and
using the TNAS app, I logged into the web interface and properly power down the device.
After restarting the device I am no longer able to access my files via SMB.
On the TNAS PC for Windows app, I am able to see my NAS under TNAS Devices, but if I click to open the web admin page
I get a browser error saying "refused to connect". I am able to connect to the via DLNA/UPNP to playback files and also via FTP to upload and download files, but no access to admin or to SMB protocol. I've shutdown 2-3 times using the hardware power button hold for 4 sec to properly shutdown, but no results. I also tried access the NAS from either wired and wireless computer to no avail.

Do you guys have any suggestions, ideas or work around?

Thanks in advance!

[CursaYang]

This might be related to a system malfunction or a problem with web-related services. Can you log in to the NAS via SSH? If so, we can arrange a remote troubleshooting session.

If not, you can consider restoring access by reinstalling the system.

[reinaldotorrales]

This might be related to a system malfunction or a problem with web-related services. Can you log in to the NAS via SSH? If so, we can arrange a remote troubleshooting session.

If not, you can consider restoring access by reinstalling the system.

Hello and thanks for the quick response. Yes, I've installed Putty and I got SSH access to the device.
Please indicate the next steps for a remote session.

Thanks!

[MikeZhang]

Please click below link to book remote session
https://salesiq.zohopublic.com/signatur ... 97d0be8892

[reinaldotorrales]

Please click below link to book remote session
https://salesiq.zohopublic.com/signatur ... 97d0be8892

Hello Mike,

Thanks for the link. It took me while to get back to you as I was working on backing up the unit via FTP.
By now the link has expired. Please send another link at your earliest convenience.

Thanks!

[CursaYang]

The link is valid; please copy the complete link and try again:

https://salesiq.zohopublic.com/signatur ... 97d0be8892

You can also find customer service in the bottom right corner of the official website:

https://www.terra-master.com/