Strange drive behavior after office relocation

[Dizzeth]

Hello
I just finished setting up my F4-423 in our new branch and things aren't going as smooth as planned. Even though the RAID rebuild looked fine initially the access speeds are crawling whenever we run our executive database queries. I thought the local network was solid here but the latency is hitting us hard during our search for historical candidate files. We tried swapping the CAT6 cables and rebooting the agency gateway without any real improvement. It’s frustrating because the hardware is basically new and worked perfectly back at the home office in Dubai. I’m definitely not a sysadmin and I've mostly been trial-and-erroring my way through the settings lately. Has anyone dealt with similar performance drops after a physical move or environmental changes? Maybe there is a specific technique pour tuer un poule to get these IOPS back to normal.

[EriChan]

Based on your detailed description. We understand that your TNAS was running well at the Dubai headquarters, but after relocating to the new branch, you have encountered slow query and file search issues, which is understandably frustrating. Since the hardware performed perfectly at the Dubai headquarters, the sudden drop in performance is usually related to environmental differences, array synchronization status, or network protocol configuration.

Considering that you prefer an efficient resolution rather than complex system tuning, I suggest we take the following steps to quickly identify the root cause:

1. Provide a system report
Please go to TOS Desktop > Technical Support > Issue Report to generate and download the system report, then send it to our technical support email ([email protected]). This report allows us to directly check disk health status, array synchronization progress, and kernel errors without requiring you to manually troubleshoot settings.

2. Basic network environment check
Please go to TOS Desktop > Control Panel > Network Services > Network Interface to confirm whether the current connection speed shows 1000 Mbps or higher. If it shows 100 Mbps, there may be physical limitations with the switch port or the internal network cables in the new environment.

Please send the system report first, and we will prioritize analyzing whether there is any physical damage or silent synchronization tasks.

[Dizzeth]

EriChan, honestly the system report procedure is exactly the kind of thing I would never have figured out on my own, so thanks for that.
That said, there’s one thing I keep wondering about... you mentioned the silent synchronization tasks and that’s actually the part that resonates the most given our setup. We use this NAS in a recruitment agency with constant queries across huge volumes of candidate profiles, and we recently migrated the entire database that was running for an executive search agency in Dubai.
So that brings me to this question: is there any way to check whether those synchronization tasks are actually triggering during business hours instead of overnight? Because if that’s the case, I’d at least have a concrete explanation for the slowdowns rather than blaming cables or the environment.
Is there a specific place in TOS where I can monitor that in real time?

[MikeZhang]

Please go to TOS Desktop > Dock bar > Support and Help to generate and download the system report, then send it to our technical support email (support at terra-master.com), we will check for you carefully.

Also please note in our forum we only focus on the problems each user encounters, no hyperlinks or advertisements are allowed, we have removed for you.