[Help] TerraSync Stopped Syncing

[MatthewHoworko]

TerraSync tasks have stopped working on my F4-424. All the files on the server are fine, but they no longer sync to the computer despite showing the "Up-to-date" status in TNAS PC for Windows.

The sync tasks are configured as follows:
- Bidirectional (without on-demand)
- No file or size restrictions

I have tried:
- Uninstalling and reinstalling TerraSync on the server.
- Uninstalling and reinstalling TNAS PC for Windows on the computer.
- Deleting and recreating the server and tasks in the TNAS PC for Windows program.
- Changing the sync path on the computer.

Sometimes, I have limited success and a portion of the files copy to the computer, but then after pausing and resuming the task once it says "Up-to-date", it deletes most the files.

Please let me know what I can do to get this functioning again as our company is stuck without this feature.

[CursaYang]

To better resolve your issue, please collect the logs from the TerraSync client and server and send them to our technical support email address (support(at)terra-master.com). We will then analyze them.