[Help] OneDrive not synchronizing anymore (Cloudsync)

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Judas68fr
Posts: 6
Joined: 28 Jan 2025, 10:14
Canada

[Help] OneDrive not synchronizing anymore (Cloudsync)

Post by Judas68fr »

So I've been having an issue for the last couple of days. I've noticed that out of all of my cloud folders that are synchronized on my NAS (F2-424, running TOS 6.0.794), the OneDrive folder wasn't up-to-date on my server. When I went to Cloudsync, there was an error on the account. I tried to reconnect to no avail, tried to reboot the server as well. I deleted the account and task in Cloudsync, reinstalled the app, and tried to set it up again, but I'm now getting an error message when I'm trying to set up the connection to OneDrive. This is what shows up in the pop up where you usually enter your log in info:

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AADSTS7000112: Application '537dab6a-0df5-4a7c-a7e1-c4cee615d8c4'(Terra-Master) is disabled.

Any idea what's going on?
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Felix
TM Support
Posts: 105
Joined: 28 Jan 2026, 15:24
China

Re: [Help] OneDrive not synchronizing anymore (Cloudsync)

Post by Felix »

1. Account Type Confirmation: What type of OneDrive account are you using? (e.g., Personal, Business/Education, or Microsoft 365 Family?)

2. Web Access: Can this account currently log in to the OneDrive web website normally?

3. Third-Party Mounting Test: When attempting to mount the cloud drive through a file manager, is the connection successful?
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Judas68fr
Posts: 6
Joined: 28 Jan 2025, 10:14
Canada

Re: [Help] OneDrive not synchronizing anymore (Cloudsync)

Post by Judas68fr »

Hi Felix,

1. It's a business/education account.
2. I can access it through OneDrive web just fine.
3. That I haven't tried, not sure how to do this, do you have any tips?
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MikeZhang
TM Support
Posts: 381
Joined: 05 Sep 2023, 22:21

Re: [Help] OneDrive not synchronizing anymore (Cloudsync)

Post by MikeZhang »

Judas68fr wrote: 11 May 2026, 05:26
We just verified connection without issue, please double check if your CloudSync is V3.2.039, verify connection to personal account status
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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