ClusSync app

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drduszek
Posts: 8
Joined: 28 Apr 2026, 20:32
Poland

ClusSync app

Post by drduszek »

Hello,

I would like to report a problem and limitation with the CloudSync application on TerraMaster NAS.

Currently CloudSync only allows synchronization of a maximum of 5 folders, which is very limiting when working with large amounts of data and many directories. I previously used NAS devices from other brands, and there was no folder limit, so this restriction on TerraMaster is a big problem for me.

I do not want to use Rclone or terminal-based solutions. I need a normal built-in application with a graphical interface directly in TOS, just like on other NAS systems.

I need the ability to synchronize all folders from my NAS without artificial limitations.

Please consider:

* removing the 5-folder limit,
* adding unlimited folder synchronization,
* improving CloudSync stability for large numbers of files.

My NAS model: TerraMaster F4-425 Plus

Thank you.
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Felix
TM Support
Posts: 105
Joined: 28 Jan 2026, 15:24
China

Re: ClusSync app

Post by Felix »

Regarding your statement that CloudSync can only sync a maximum of five folders, we need to verify which cloud storage you are using and how you configured the settings to address this limitation. Please provide a screenshot of your sync task configuration so we can verify your issue.
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drduszek
Posts: 8
Joined: 28 Apr 2026, 20:32
Poland

Re: ClusSync app

Post by drduszek »

Image

Image

That this look like OneDrive has limit.
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Felix
TM Support
Posts: 105
Joined: 28 Jan 2026, 15:24
China

Re: ClusSync app

Post by Felix »

We have not found this restriction when using OneDrive. You can try using a different account or check if you have enabled OneDrive account restrictions.
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drduszek
Posts: 8
Joined: 28 Apr 2026, 20:32
Poland

Re: ClusSync app

Post by drduszek »

Image

I noticed that the TerraMaster CloudSync application for OneDrive is marked as “unverified” in the Microsoft authorization window.

The application also requests full access to all OneDrive files, while Microsoft shows:

* “unverified”
* no publisher verification
* no privacy policy links

Other NAS brands usually have verified Microsoft applications.

Will TerraMaster verify the CloudSync application with Microsoft in the future? It would improve user trust and security.

I also hope CloudSync will support unlimited folder synchronization in the future because the current folder limitation is inconvenient for large-scale backups and sync tasks.
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Felix
TM Support
Posts: 105
Joined: 28 Jan 2026, 15:24
China

Re: ClusSync app

Post by Felix »

drduszek wrote: 09 May 2026, 02:40
What type of OneDrive account are you using? (For example: Personal, Business/Education, or Microsoft 365 Family?)
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drduszek
Posts: 8
Joined: 28 Apr 2026, 20:32
Poland

Re: ClusSync app

Post by drduszek »

Felix wrote: 09 May 2026, 19:11
drduszek wrote: 09 May 2026, 02:40
What type of OneDrive account are you using? (For example: Personal, Business/Education, or Microsoft 365 Family?)
used Personal
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TMzethar
TM Support
Posts: 2816
Joined: 27 Oct 2020, 16:43

Re: ClusSync app

Post by TMzethar »

Relevant anomalies have been observed and fixed, please wait for further updates.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMroy
TM Support
Posts: 3060
Joined: 10 Mar 2020, 14:04
China

Re: ClusSync app

Post by TMroy »

drduszek wrote: 09 May 2026, 02:40 Image

I noticed that the TerraMaster CloudSync application for OneDrive is marked as “unverified” in the Microsoft authorization window.

The application also requests full access to all OneDrive files, while Microsoft shows:

* “unverified”
* no publisher verification
* no privacy policy links

Other NAS brands usually have verified Microsoft applications.

Will TerraMaster verify the CloudSync application with Microsoft in the future? It would improve user trust and security.

I also hope CloudSync will support unlimited folder synchronization in the future because the current folder limitation is inconvenient for large-scale backups and sync tasks.
There are a few points we could discuss mutually. For example, CloudSync is an application that runs on TOS, not on Windows. Why, then, would it need to go through Microsoft’s verification? And when you’re using TerraMaster products, would there still be a concern about trusting applications officially released by TerraMaster?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
drduszek
Posts: 8
Joined: 28 Apr 2026, 20:32
Poland

Re: ClusSync app

Post by drduszek »

TMroy wrote: 10 May 2026, 13:43
drduszek wrote: 09 May 2026, 02:40 Image

I noticed that the TerraMaster CloudSync application for OneDrive is marked as “unverified” in the Microsoft authorization window.

The application also requests full access to all OneDrive files, while Microsoft shows:

* “unverified”
* no publisher verification
* no privacy policy links

Other NAS brands usually have verified Microsoft applications.

Will TerraMaster verify the CloudSync application with Microsoft in the future? It would improve user trust and security.

I also hope CloudSync will support unlimited folder synchronization in the future because the current folder limitation is inconvenient for large-scale backups and sync tasks.
There are a few points we could discuss mutually. For example, CloudSync is an application that runs on TOS, not on Windows. Why, then, would it need to go through Microsoft’s verification? And when you’re using TerraMaster products, would there still be a concern about trusting applications officially released by TerraMaster?
I have own terramaster 425 Plus. I'm deaf and from Poland.
TMzethar wrote: 10 May 2026, 10:37
Thanks info good job.
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