Unable to backup to NAS via SMB using VEEAM

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acolwill
Posts: 1
Joined: 26 Nov 2020, 19:34

Unable to backup to NAS via SMB using VEEAM

Post by acolwill »

Hi All.
I have an F5-221 running TOS 4.2.06-2011031752, which I have been using for testing different backup services.
When trying to use VEEAM agent for Windows (4.0.1.2169), I am able to create a backup job and it sees the share on the TNAS however I am getting backup failures.

The error shown by the VEEAM agent is:

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Error: An unexpected network error occurred. Failed to write data to the file [\\192.168.15.107\TEST\Job 9020AIO\Job 9020AIO2020-11-26T114139.vbk]. Failed to backup file. File: [C:\WINDOWS\TEMP\digest_5c23e06b-ab09-4e65-9a9e-50f2918ce2af]. ItemSpec: [veeamfs:5:6745a759-2205-4cd2-b172-8ec8f7e60ef8 (4c4c4544-0042-4810-8048-cac04f543032)\digest_5c23e06b-ab09-4e65-9a9e-50f2918ce2af@\\192.168.15.107\TEST\Job 9020AIO\Job 9020AIO2020-11-26T114139.vbkVBK: 'veeamfs:5:6745a759-2205-4cd2-b172-8ec8f7e60ef8 (4c4c4544- 
When SSH'd into the NAS, I ran the smbstatus command and reviewed the output:

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[root@TNAS-5E0E ~]# smbstatus

Samba version 4.9.1
PID     Username     Group        Machine                                   Protocol Version  Encryption           Signing
----------------------------------------------------------------------------------------------------------------------------------------
14133   admin        admin        192.168.15.180 (ipv4:192.168.15.180:55555) SMB3_11           -                    partial(AES-128-CMAC)
12414   admin        admin        192.168.15.109 (ipv4:192.168.15.109:59917) SMB3_11           -                    partial(AES-128-CMAC)
14133   admin        admin        192.168.15.180 (ipv4:192.168.15.180:55555) SMB3_11           -                    partial(AES-128-CMAC)

Service      pid     Machine       Connected at                     Encryption   Signing
---------------------------------------------------------------------------------------------
TEST         12414   192.168.15.109 Thu Nov 26 08:02:41 PM 2020 CST  -            -
TEST         14133   192.168.15.180 Thu Nov 26 08:10:38 PM 2020 CST  -            -
TEST         14133   192.168.15.180 Thu Nov 26 08:10:38 PM 2020 CST  -            -

Locked files:
Pid          Uid        DenyMode   Access      R/W        Oplock           SharePath   Name   Time
--------------------------------------------------------------------------------------------------
14133        3          DENY_NONE  0x100080    RDONLY     NONE             /mnt/md0/TEST   .   Thu Nov 26 20:10:38 2020
14133        3          DENY_WRITE 0x12019f    RDWR       LEASE(RWH)       /mnt/md0/TEST   Job 9020AIO/Job 9020AIO2020-11-26T121019.vbk   Thu Nov 26 20:10:39 2020
If I'm interpreting the output correctly, the samba server settings on the NAS have opportunistic locking enabled with no way to modify from the GUI - I'd like to be able to change this...
Additionally, when reviewing the SMB configuration files via SSH, I can see it's set to allow both SMBv1 *and* to allow LM/NTLM authentication. Both settings having no way to modify from the GUI. Some of my clients have strict network infrastructures where obsolete and insecure network protocols and the like *must* be disabled prior to introducing a new device.

When can we expect to have these options available for modification via the GUI, or do we have to modify the SMB configuration by hand?
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TMSupport
TM Support
Posts: 2308
Joined: 13 Dec 2019, 15:15

Re: Unable to backup to NAS via SMB using VEEAM

Post by TMSupport »

There is no option to modify the SMB settings on TOS GUI. Your request will be transferred and will be considered.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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