The web interface stopped displaying images after the latest update

A CCTV monitoring and recording application
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AES
Posts: 171
Joined: 22 Nov 2024, 04:52
United States of America

The web interface stopped displaying images after the latest update

Post by AES »

After the last TOS 7 update or after an app update, the web interface no longer displays images from any of the cameras, although recording continues. All cameras are in H.265.
What can I do? Restarting didn't help.
Latest OS and app versions. Google Chrome on a MacBook M1.



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https://ibb.co/7xJHSHwP
TerraMaster F8, TerraMaster F2-425, Syno 218+
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AES
Posts: 171
Joined: 22 Nov 2024, 04:52
United States of America

Re: The web interface stopped displaying images after the latest update

Post by AES »

Addition.
When editing camera masks, the save dialog should have a Сохранить button instead of Спасти in the Russian localization.

Save means applying settings, while Save means rescuing someone from a problem or situation in the russian language.

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TerraMaster F8, TerraMaster F2-425, Syno 218+
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TMzethar
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Joined: 27 Oct 2020, 16:43

Re: The web interface stopped displaying images after the latest update

Post by TMzethar »

Hi, sorry for the anomalies.

Are you currently running TOS 7.0.0500 and Surveillance Manager v7.0.111?
We will try to reproduce the issue you mentioned. If you discover anything else later, please let us know.
If you have time, you can also contact us via Live Chat (Talk to Agent) on our official website to schedule a remote troubleshooting session with an engineer.

Regarding the translation error, we have already submitted a fix; please wait for the next TOS version update.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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AES
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United States of America

Re: The web interface stopped displaying images after the latest update

Post by AES »

All versions are the latest.
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TerraMaster F8, TerraMaster F2-425, Syno 218+
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AES
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Re: The web interface stopped displaying images after the latest update

Post by AES »

Бесшумная запись - wrong
Запись без звука - correct
I have already complained about this and a long time ago.

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TerraMaster F8, TerraMaster F2-425, Syno 218+
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TMzethar
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Re: The web interface stopped displaying images after the latest update

Post by TMzethar »

AES wrote: 12 Apr 2026, 11:07 Бесшумная запись - wrong
Запись без звука - correct
I have already complained about this and a long time ago.
Image
Okay. Sorry if you’ve reported an issue before but it hasn’t been resolved.
We now have a more efficient issue tracking system, and it will help resolve issues more quickly.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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AES
Posts: 171
Joined: 22 Nov 2024, 04:52
United States of America

Re: The web interface stopped displaying images after the latest update

Post by AES »

I completely uninstalled the Surveillance app along with all the camera settings on my F8. I added a camera, but it doesn't show a picture in the Live Stream.

However, on the F2-425, all the cameras are showing.
The TOS and app versions are both the latest. The cameras are the same, and they were added the same way.

Even after a complete reinstall, the app didn't start automatically and still won't launch. I may have accessed it via SSH at some point to fix something, including the startup issue.
TerraMaster F8, TerraMaster F2-425, Syno 218+
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AES
Posts: 171
Joined: 22 Nov 2024, 04:52
United States of America

Re: The web interface stopped displaying images after the latest update

Post by AES »

I reset the NAS to factory settings, the picture appeared after adding cameras.
TerraMaster F8, TerraMaster F2-425, Syno 218+
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AES
Posts: 171
Joined: 22 Nov 2024, 04:52
United States of America

Re: The web interface stopped displaying images after the latest update

Post by AES »

but after rebooting, the image on F8 disappeared again and the application starts up again turned off
TerraMaster F8, TerraMaster F2-425, Syno 218+
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AES
Posts: 171
Joined: 22 Nov 2024, 04:52
United States of America

Re: The web interface stopped displaying images after the latest update

Post by AES »

Also all these actions deleted my entire video archive...

Also, all these actions deleted my entire video archive...
Or rather, the permissions on the previously saved folders were apparently reset, and they are no longer accessible via SMB, only the new ones.
TerraMaster F8, TerraMaster F2-425, Syno 218+
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