After the last TOS 7 update or after an app update, the web interface no longer displays images from any of the cameras, although recording continues. All cameras are in H.265.
What can I do? Restarting didn't help.
Latest OS and app versions. Google Chrome on a MacBook M1.
Are you currently running TOS 7.0.0500 and Surveillance Manager v7.0.111?
We will try to reproduce the issue you mentioned. If you discover anything else later, please let us know.
If you have time, you can also contact us via Live Chat (Talk to Agent) on our official website to schedule a remote troubleshooting session with an engineer.
Regarding the translation error, we have already submitted a fix; please wait for the next TOS version update.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
AES wrote: ↑12 Apr 2026, 11:07
Бесшумная запись - wrong
Запись без звука - correct
I have already complained about this and a long time ago.
Okay. Sorry if you’ve reported an issue before but it hasn’t been resolved.
We now have a more efficient issue tracking system, and it will help resolve issues more quickly.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
I completely uninstalled the Surveillance app along with all the camera settings on my F8. I added a camera, but it doesn't show a picture in the Live Stream.
However, on the F2-425, all the cameras are showing.
The TOS and app versions are both the latest. The cameras are the same, and they were added the same way.
Even after a complete reinstall, the app didn't start automatically and still won't launch. I may have accessed it via SSH at some point to fix something, including the startup issue.
Also all these actions deleted my entire video archive...
Also, all these actions deleted my entire video archive...
Or rather, the permissions on the previously saved folders were apparently reset, and they are no longer accessible via SMB, only the new ones.