[Help] OSX and SMB, can't access some files

[Puccio71]

Hi,
after setting up the new NAS (F2-425+, TOS7 latest build) today was the first day I used MP3tag (MP3 tag utility on OSX) to check all files were good. On the main window I saw missing info on one file whose title is "Track. Title" and, as it is an Italian song, title finishes with the extended char à. I did a copy of the file and renamed it substituting à with a simple a and MP3tag (tried with Music Tag Editor 5 too) is able to access tags:


OSX Finder also seems to have some problems with extended chars:


Shares are SMB mounted:

Code: Select all

//[email protected]/Music on /private/NAS/Music (smbfs, nodev, nosuid, noowners, noatime, mounted by Rigido)

SMB settings on TOS are:




Just to exclude MP3 utilities from the variables, I copied the "à" file on local disk and they can read tags.

[TMLila]

Hello! Thank you for your feedback! We have carefully documented this issue in detail and submitted it to our project team. The technical team will verify the issue in a lab environment. If it is confirmed as a software defect (Bug), the fix will be included in subsequent version updates. Thank you for your support and patience!

[Puccio71]

Any news?

[ColaChen]

Not yet. Thank you for your patience.

[Puccio71]

Almost two months and the same problem is still there, no feedback, no requests or questions...are you really working on the issue?

[TMnight]

This issue is typically caused by SMB character encoding compatibility problems. If the Mac special character conversion mechanism (VFS module) in TOS is not enabled or is misconfigured, file names or tags may not be recognized correctly.

We recommend enabling “Enable the VFS module to convert Mac special characters”, (Enabling the VFS module to convert Mac special characters requires that the "Allow symbolic links in shared folders" feature be enabled simultaneously.), applying the settings, and then restarting the SMB service (if the issue persists, please restart the NAS device). After that, disconnect and remount the NAS shared folder on macOS to ensure the new character encoding settings take effect.

If the issue still persists, we recommend arranging a one-on-one remote session with our engineer for further troubleshooting.

If convenient, please contact us via the official website’s online support and include the link to this forum thread in your request. We will prioritize your case.

[FredMutter]

Hi,
after setting up the new NAS (F2-425+, TOS7 latest build) today was the first day I used MP3tag (MP3 tag utility on OSX) to check all files were good. On the main window I saw missing info on one file whose title is "Track. Title" and, as it is an Italian song, title finishes with the extended char à. I did a copy of the file and renamed it substituting à with a simple a and MP3tag (tried with Music Tag Editor 5 too) is able to access tags:


OSX Finder also seems to have some problems with extended chars:


Shares are SMB mounted:

Code: Select all

//[email protected]/Music on /private/NAS/Music (smbfs, nodev, nosuid, noowners, noatime, mounted by Rigido)

SMB settings on TOS are:




Just to exclude MP3 utilities from the variables, I copied the "à" file on local disk and they can read tags.

you didn't activate "enable the VFS module for Mac special characters"

[Puccio71]

you didn't activate "enable the VFS module for Mac special characters"

Not it is enabled, I rebooted NAS too, but the problem is still there:



Using internal TOS terminal I just copied "06..." to "Prova.mp3" and you can see there are no problems with the file itself.

[FredMutter]

you didn't activate "enable the VFS module for Mac special characters"

Not it is enabled, I rebooted NAS too, but the problem is still there:



Using internal TOS terminal I just copied "06..." to "Prova.mp3" and you can see there are no problems with the file itself.

I don't have this problem

[Phil]

you didn't activate "enable the VFS module for Mac special characters"

Not it is enabled, I rebooted NAS too, but the problem is still there:



Using internal TOS terminal I just copied "06..." to "Prova.mp3" and you can see there are no problems with the file itself.

I don't have this problem

Thank you for your feedback.

We need to re-analyze the cause of your problem. You can contact us through online customer service on our official website (https://www.terra-master.com/), and we will arrange a one-on-one remote meeting with an engineer to troubleshoot and help you solve the problem.