[Help] heat ?

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jdcesari
Posts: 31
Joined: 21 Sep 2025, 18:39
French Southern Territories

[Help] heat ?

Post by jdcesari »

when i do a media index or, furthermore, a thumbail genération in PHOTOS, my f4ssd, stop working and i need to reboot.
And it become also very warm.


charge rise to near 100% and cpu to 90%
ijust have 1 ssd mvne ( without any themal stuff / any heatsink )

which one can i add if this is the only problem ?

what to do ?
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TMeric
TM Product Manager
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Re: [Help] heat ?

Post by TMeric »

Hello,

During the process of media indexing or thumbnail generation, a significant amount of CPU resources is used, which can cause the device temperature to rise. Currently, you can try adjusting the fan mode to high-speed mode to see if that improves the situation. If the problem persists, I recommend adding a heatsink to the NVMe SSD.

I hope these suggestions are helpful to you!
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jdcesari
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French Southern Territories

Re: [Help] heat ?

Post by jdcesari »

The fan is set in automatic. So it should work automaticly. If not perahps add a spécial feature in next firmware.
For the heatsink, there is not so much space. Which modèl is 100% sure to fit ?
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TMeric
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Re: [Help] heat ?

Post by TMeric »

You can first try adjusting the fan to maximum speed to see if there is any improvement. We will also verify this. As for the cooler model, please try to choose a thinner one.
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jdcesari
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Joined: 21 Sep 2025, 18:39
French Southern Territories

Re: [Help] heat ?

Post by jdcesari »

Ok I gonna check but please show us some fiting heatsink.
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Gremlin
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Re: [Help] heat ?

Post by Gremlin »

Appropriate heat sink may depend on the nas model type (which I don't see here). For the 424 I have found a 3mm thick heatsink fits ok without mods to the case. Otherwise you may need to be handy with a Dremel (other brands arre available). 3mm heatsinks can usually be found on Amazon or Ebay (Other suppliers are also available).
F5-221 TOS7.0.0777 - 4x4TB (Ironwolf) Traid
F2-424 TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (HGST) Traid
F2-221 TOS7.0.0777 - 1x3TB Ext4, 1x4TB Btrfs
F2-425+ TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (EXOS) Traid
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jdcesari
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Joined: 21 Sep 2025, 18:39
French Southern Territories

Re: [Help] heat ?

Post by jdcesari »

My n'as is f4ssd
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CursaYang
TM Support
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China

Re: [Help] heat ?

Post by CursaYang »

jdcesari wrote: 26 Jan 2026, 15:59 My n'as is f4ssd
You can choose a 3mm thick heat sink.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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jdcesari
Posts: 31
Joined: 21 Sep 2025, 18:39
French Southern Territories

Re: [Help] heat ?

Post by jdcesari »

i installed a dissipator
1 have only 1 ssd in my f4 ssd.
and still have an issue with media indexing ( last update canceled my media index, and made a twin Public + public directory)
and media indexing, still with "automatic fan" freezd my nas
i had to set manually "maximum "fan to index
is there any way to automate ?
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CursaYang
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China

Re: [Help] heat ?

Post by CursaYang »

You can adjust the fan speed automatically through commands in the task scheduler:

High speed

Code: Select all

sed -i '/\[system\]/,/^\[/{s/^Autofan             =.*/Autofan             = 0/}' /etc/.default.sys
sed -i '/\[system\]/,/^\[/{s/^Fanspeed            =.*/Fanspeed            = 8/}' /etc/.default.sys
systemctl restart tnas-smartfan.service
To contact our team, please send email to following addresses, remember to replace (at) with @

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