[Help] Emails from NAS stopped working

Language, region, time zone, power, navigation, notification and more.
Post Reply
User avatar
rfbjr
Silver Member
Posts: 400
Joined: 16 May 2024, 23:43
United States of America

[Help] Emails from NAS stopped working

Post by rfbjr »

I have not received any SMTP emails from my three NAS today. I use the built-in SMTP. All three were fine last night, no changes made on my end.
Test emails show message sent. The Gmail account that I receive the emails is working as well. Other emails are coming in.

All three are on TOS 7 beta 364
F6-424 & F4-425 Plus at 7.0.0777
F4-424 Pro also at 7.0.0777
D4-320
User avatar
Desincarnage
Posts: 1
Joined: 11 Jan 2026, 03:56
Canada

Re: [Help] Emails from NAS stopped working

Post by Desincarnage »

I just set up a new TNAS F2-425 Plus today, and I am experiencing the same issue. Unable to send emails from the default smtp server. I thought it was a configuration problem on my side, but looking into it, it seems the SMTP service from TerraMaster is shaky at best.
User avatar
TMLila
TM Product Manager
Posts: 90
Joined: 30 Apr 2024, 16:27
China

Re: [Help] Emails from NAS stopped working

Post by TMLila »

Hello! Thank you for your feedback. The email sending service has now been restored to normal. Please try sending your email again. We sincerely apologize for any inconvenience this may have caused you.
User avatar
rfbjr
Silver Member
Posts: 400
Joined: 16 May 2024, 23:43
United States of America

Re: [Help] Emails from NAS stopped working

Post by rfbjr »

Email stopped again, here in EST time zone. Some sort of maintenance being done in whatever time zone that service is running in?
F6-424 & F4-425 Plus at 7.0.0777
F4-424 Pro also at 7.0.0777
D4-320
User avatar
rfbjr
Silver Member
Posts: 400
Joined: 16 May 2024, 23:43
United States of America

Re: [Help] Emails from NAS stopped working

Post by rfbjr »

Starting at 11:53AM EST, Terramaster emails are working again.
F6-424 & F4-425 Plus at 7.0.0777
F4-424 Pro also at 7.0.0777
D4-320
User avatar
TMzethar
TM Support
Posts: 2815
Joined: 27 Oct 2020, 16:43

Re: [Help] Emails from NAS stopped working

Post by TMzethar »

We will continue to monitor this situation.
If you wish to use the SMTP service more stably, you might consider using the SMTP server of a more mainstream email service in your country or region.
Guidance from this developer user in the application community may be helpful to you:
https://tmnascommunity.eu/2025/01/08/ho ... l-in-tos6/
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
rfbjr
Silver Member
Posts: 400
Joined: 16 May 2024, 23:43
United States of America

Re: [Help] Emails from NAS stopped working

Post by rfbjr »

Thanks, I've used one back a year or so ago when the built in just wouldn't work. Maybe on one of the three I have, I'll switch the SMTP setting.
F6-424 & F4-425 Plus at 7.0.0777
F4-424 Pro also at 7.0.0777
D4-320
Post Reply

Return to “System Configuration”