[Help] F2-423 UPnP wont enable?

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Tricky
Posts: 233
Joined: 07 Feb 2020, 02:12
Great Britain

[Help] F2-423 UPnP wont enable?

Post by Tricky »

Any ideas, i recently re initialised my F2-423 it has the latest firmware but every time I try and enable UPnP it removes the tick from the box?
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TMjack
TM Support
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Joined: 27 Oct 2020, 08:41

Re: [Help] F2-423 UPnP wont enable?

Post by TMjack »

Hello! Please restart your TNAS device, as it is currently suspected that the issue may be due to a service not starting properly. Additionally, kindly provide the version information of your TOS system. You can go to the "Support & Help" section in the TOS interface, enable debug mode, and then send the generated log information to our support email. We will begin analyzing the logs immediately upon receipt.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Tricky
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Joined: 07 Feb 2020, 02:12
Great Britain

Re: [Help] F2-423 UPnP wont enable?

Post by Tricky »

The log file says UPnP says it's been enabled, but the box remains deselected?
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TMLila
TM Product Manager
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Joined: 30 Apr 2024, 16:27
China

Re: [Help] F2-423 UPnP wont enable?

Post by TMLila »

Tricky wrote: 10 Jan 2026, 23:30 The log file says UPnP says it's been enabled, but the box remains deselected?
Hello! Thank you for your continuous feedback. At present, our technical lab has not been able to reproduce the issue you encountered. For further in-depth analysis, please log in to the TOS system, download the complete system logs in Support & Help, and send them to the email address [email protected]. Please be sure to indicate your device model and system version in the email so that we can quickly locate the problem.
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Tricky
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Joined: 07 Feb 2020, 02:12
Great Britain

Re: [Help] F2-423 UPnP wont enable?

Post by Tricky »

I will do that, another question I have encountered log in problems with Emby on another TM NAS and have been able to solve the issues via text editor but on the F2-423 when entering the config/system XTL I do not have text editor??
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TMzethar
TM Support
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Joined: 27 Oct 2020, 16:43

Re: [Help] F2-423 UPnP wont enable?

Post by TMzethar »

Hi Triky.
Could you please take a screenshot to show the 'config/system XTL' you mentioned?
Also, please inform us of the TOS version.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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