[TOS 7.0.0364] TRAID on D6-320 expansion unit fails to mount automatically after reboot

RAID, Volume, storage pool, hard drive, USB, SSD cache and iSCSI LUN
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Cimmerio
Posts: 18
Joined: 19 Dec 2024, 23:46
Spain

[TOS 7.0.0364] TRAID on D6-320 expansion unit fails to mount automatically after reboot

Post by Cimmerio »

Model: F6-424 Max Expansion Unit: D6-320 (Connected via USB) TOS Version: 7.0.0364

Description of the issue: I am having issues with the automatic mounting process of storage pools located on the D6-320 expansion unit whenever the NAS is rebooted.

Drive Configuration on Expansion Unit:
  • [] Storage Pool 4: TRAID (1 x 4TB Toshiba HDWD240) [] Storage Pool 5: Single Disk (1 x 2TB WDC WD20EZRZ)
The Problem: After every reboot, Storage Pool 4 (TRAID) does not mount. The system indicates that the RAID is corrupted or cannot be found.

Current Workaround: To fix it, I have to:

Physically power off the D6-320 unit.

Power it back on.

Manually click "Mount" in the TOS Storage Manager. After this, the status returns to "Normal".

It seems like TOS 7 attempts to mount the TRAID array before the USB expansion unit is fully initialized or recognized by the system during the boot sequence.


Question: Is there a way to delay the mounting process or a fix for this synchronization issue in TOS 7?
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CursaYang
TM Support
Posts: 740
Joined: 06 Jan 2025, 16:34
China

Re: [TOS 7.0.0364] TRAID on D6-320 expansion unit fails to mount automatically after reboot

Post by CursaYang »

Please try to re-plug the D6-320 after the NAS restarts to see if the storage pool can be mounted normally. Please generate and download the log report in TOS > Technical Support > Issue Report, then send it to our technical support email ([email protected]). We will analyze it.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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Cimmerio
Posts: 18
Joined: 19 Dec 2024, 23:46
Spain

Re: [TOS 7.0.0364] TRAID on D6-320 expansion unit fails to mount automatically after reboot

Post by Cimmerio »

CursaYang wrote: 09 Jan 2026, 18:29 Please try to re-plug the D6-320 after the NAS restarts to see if the storage pool can be mounted normally. Please generate and download the log report in TOS > Technical Support > Issue Report, then send it to our technical support email ([email protected]). We will analyze it.
Current TOS version 7.0.0375

The problem persists in this version.

I'm sorry, but I can't perform those tests. I have ongoing services that I can't stop.
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TMzethar
TM Support
Posts: 2819
Joined: 27 Oct 2020, 16:43

Re: [TOS 7.0.0364] TRAID on D6-320 expansion unit fails to mount automatically after reboot

Post by TMzethar »

Hi, when you are sending the system report via email, please attach the URL of this post so that we can identify you.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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