Memory and access issue after upgrade to 4.2

Initialization of newly purchased TNAS or re-installation of your TNAS
User avatar
goullec
Posts: 12
Joined: 24 Oct 2020, 06:30

Memory and access issue after upgrade to 4.2

Post by goullec »

Hello, since I upgraded to 4.2.XX my nas become inaccessible ...
After a restart, the memory used keeps increasing for no reason (no application launched)
Samba shares are inaccessible, ssh connection is impossible (freeze after password). After a few minutes or seconds the web interface stops responding.
TMS

Re: Memory and access issue after upgrade to 4.2

Post by TMS »

Can you tell us the NAS model, the version before the upgrade, and what commonly used applications are installed for us to troubleshoot problem.
User avatar
sianderson
Silver Member
Posts: 419
Joined: 02 Aug 2020, 03:42
Great Britain

Re: Memory and access issue after upgrade to 4.2

Post by sianderson »

if you look in control panel, resource monitor, process you can order the grid by Memory, that will show you what process is using the ram
F2-424 TOS 7.0.0777
F2-423 TOS 7.0.0777
F2-210 TOS 4.2.44
D4-320

C/O
F4-424 TOS 6.0.794
User avatar
goullec
Posts: 12
Joined: 24 Oct 2020, 06:30

Re: Memory and access issue after upgrade to 4.2

Post by goullec »

The Tnas model is a F4-422, the version before was 4.1.30 if i remember.
The commonly use application was ISCSI target and docker. I have already check the applications and nothing use the ram ( i use top )
I reset to factory default the OS and the follow the procedure on this page :
viewtopic.php?f=75&t=423

Now i just have the loading screen and nothing happen.
TMS

Re: Memory and access issue after upgrade to 4.2

Post by TMS »

Can you post some screenshots for us to troubleshoot problem?
User avatar
goullec
Posts: 12
Joined: 24 Oct 2020, 06:30

Re: Memory and access issue after upgrade to 4.2

Post by goullec »

After multiple trying of re-installation the loading screen get stuck after the reboot in the installation process.

Image
User avatar
TMroy
TM Support
Posts: 3065
Joined: 10 Mar 2020, 14:04
China

Re: Memory and access issue after upgrade to 4.2

Post by TMroy »

Change your browser to Google Chrome, Safari or Firefox, do not use Windows IE.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
goullec
Posts: 12
Joined: 24 Oct 2020, 06:30

Re: Memory and access issue after upgrade to 4.2

Post by goullec »

I am using firefox, i tried with chrome and edge.
I have clear cache multiple time, and try reinstalling multiple time
User avatar
TMroy
TM Support
Posts: 3065
Joined: 10 Mar 2020, 14:04
China

Re: Memory and access issue after upgrade to 4.2

Post by TMroy »

This is weird! I did not see such issue before, please email to our tech team and ask for help.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
goullec
Posts: 12
Joined: 24 Oct 2020, 06:30

Re: Memory and access issue after upgrade to 4.2

Post by goullec »

Is it possible to have the installation package for 4.2.06 ? not the upgrade one
Locked

Return to “Initialization”