Hello, since I upgraded to 4.2.XX my nas become inaccessible ...
After a restart, the memory used keeps increasing for no reason (no application launched)
Samba shares are inaccessible, ssh connection is impossible (freeze after password). After a few minutes or seconds the web interface stops responding.
Memory and access issue after upgrade to 4.2
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TMS
Re: Memory and access issue after upgrade to 4.2
Can you tell us the NAS model, the version before the upgrade, and what commonly used applications are installed for us to troubleshoot problem.
- sianderson
- Silver Member
- Posts: 419
- Joined: 02 Aug 2020, 03:42

Re: Memory and access issue after upgrade to 4.2
if you look in control panel, resource monitor, process you can order the grid by Memory, that will show you what process is using the ram
F2-424 TOS 7.0.0777
F2-423 TOS 7.0.0777
F2-210 TOS 4.2.44
D4-320
C/O
F4-424 TOS 6.0.794
F2-423 TOS 7.0.0777
F2-210 TOS 4.2.44
D4-320
C/O
F4-424 TOS 6.0.794
Re: Memory and access issue after upgrade to 4.2
The Tnas model is a F4-422, the version before was 4.1.30 if i remember.
The commonly use application was ISCSI target and docker. I have already check the applications and nothing use the ram ( i use top )
I reset to factory default the OS and the follow the procedure on this page :
viewtopic.php?f=75&t=423
Now i just have the loading screen and nothing happen.
The commonly use application was ISCSI target and docker. I have already check the applications and nothing use the ram ( i use top )
I reset to factory default the OS and the follow the procedure on this page :
viewtopic.php?f=75&t=423
Now i just have the loading screen and nothing happen.
-
TMS
Re: Memory and access issue after upgrade to 4.2
Can you post some screenshots for us to troubleshoot problem?
Re: Memory and access issue after upgrade to 4.2
After multiple trying of re-installation the loading screen get stuck after the reboot in the installation process.


Re: Memory and access issue after upgrade to 4.2
Change your browser to Google Chrome, Safari or Firefox, do not use Windows IE.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Memory and access issue after upgrade to 4.2
I am using firefox, i tried with chrome and edge.
I have clear cache multiple time, and try reinstalling multiple time
I have clear cache multiple time, and try reinstalling multiple time
Re: Memory and access issue after upgrade to 4.2
This is weird! I did not see such issue before, please email to our tech team and ask for help.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Memory and access issue after upgrade to 4.2
Is it possible to have the installation package for 4.2.06 ? not the upgrade one
