[Help] Can't enable TNAS online

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stormzh
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Joined: 01 Dec 2025, 09:47
United States of America

[Help] Can't enable TNAS online

Post by stormzh »

When pick TNAS.online tab, I met the issue I couldn't check the checkbox. After I restarted the NAS, now I see TNAS.online is NOT available, though I don't have Security Isolation Mode enabled. Please help. Thanks.

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TMzethar
TM Support
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Joined: 27 Oct 2020, 16:43

Re: [Help] Can't enable TNAS online

Post by TMzethar »

Please first install any app in the APP Center to simply check if the NAS's internet connection is available.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
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stormzh
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Joined: 01 Dec 2025, 09:47
United States of America

Re: [Help] Can't enable TNAS online

Post by stormzh »

Yes. I can't download any app now. it wasn't like this before. what's the next step?
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TMzethar
TM Support
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Joined: 27 Oct 2020, 16:43

Re: [Help] Can't enable TNAS online

Post by TMzethar »

This may help you:
viewtopic.php?t=5939
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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stormzh
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United States of America

Re: [Help] Can't enable TNAS online

Post by stormzh »

Thanks.This works. seems I can't enable static ip.
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TMeric
TM Product Manager
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Joined: 03 Jul 2023, 11:01

Re: [Help] Can't enable TNAS online

Post by TMeric »

stormzh wrote: ↑04 Dec 2025, 09:39
If your network connection becomes abnormal after setting a manual IP, it is usually caused by an incorrect DNS configuration.
Please set your DNS to a commonly used public DNS server in your region, such as 8.8.8.8 or 1.1.1.1
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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TMzethar
TM Support
Posts: 2819
Joined: 27 Oct 2020, 16:43

Re: [Help] Can't enable TNAS online

Post by TMzethar »

When setting a static IP, you need to ensure the configuration is correct. If you are not sure how to check, you can keep the DHCP settings when changing from DHCP to a static IP and only modify the IP part.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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