[Help] Dead power adapter.

Discuss, seek assistance, and report issues related to hardware components, such as hardware platforms, memory, network ports, power supplies, UPS systems, and so on.
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iuliug
Posts: 14
Joined: 16 Nov 2022, 06:42
Romania

[Help] Dead power adapter.

Post by iuliug »

F5-221 - shut down. No power led.

Removed all HDD and checked power. The unit starts with 1 HDD, shuts down if I add a 2nd.

However when I checked power adapter it makes a strange hissing noise with 1 HDD - and a constant click if NAS off.

I therefore conclude it is a power adapter failure.

Do u provide replacement in EU? Ty.
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CursaYang
TM Support
Posts: 740
Joined: 06 Jan 2025, 16:34
China

Re: [Help] Dead power adapter.

Post by CursaYang »

Which platform did you purchase from? Please provide your purchase information and send it to [email protected]. I will arrange for a sales colleague to contact you. Include the link to this post in the body of the email.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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