So I set up my F4-212 with 3x8TB on TRAID
Waited for it to synchronize completely.
Added some files to the storage, everything was fine.
Then with the NAS live, I removed the first drive I installed
On TOS, the NAS correctly showed the TRAID as degraded but there was nothing else working. Couldn't get to my users page; couldn't go to the hard drive page, nothing worked, it just either didn't load or loaded forever and got nothing.
Tried to shut down / restart; it said it was going to but never did.
I tried logging in from a new browser to see if that made a difference but it rejected my credentials saying my user didn't exist! This part was extremely concerning.
I put the disk back. Waiting 10m. nothing changed, everything was the same as before.
Pressed the power button on the back once. Nothing.
Pressed the power button on the back for 60 seconds. Nothing.
So I just plug the power out; and then plugged it back in; turned on; did the initial beep and I logged in to TOS and it has the warning that it shutdown incorrectly; and the volume shows as rebuilding (which seems to be taking a long time, 0.39% in more than 5minutes, there were no changes to the file system during this entire test)
My concern is that this use case is pretty basic (one drive dying basically) and it couldn't handle it properly; not even close to properly I would say; cause I couldn't even turn it off correctly to just replace the drive for another one safely
This is really concerning.
[Discussion]
Re: [Discussion]
I completed the same experiment today and haven't found the same problem for the time being. Your situation seems like multiple disks are loosening simultaneously. If you wish, you can collect the logs and send them to our technical support team for inspection.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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elhefegaming
- Posts: 7
- Joined: 31 Oct 2025, 11:13
Re: [Discussion]
I will repeat the test when I'm done scanning the disks and building my TRAID again.
Can you tell me exactly what logs and were to retrieve them?
Can you tell me exactly what logs and were to retrieve them?
Re: [Discussion]
You can export the system logs from "Support & Help - Report issue" and send them to our technical support email.elhefegaming wrote: ↑16 Nov 2025, 01:51 I will repeat the test when I'm done scanning the disks and building my TRAID again.
Can you tell me exactly what logs and were to retrieve them?