[Help] What is the process for Decrypting data.

CloudSync is a cloud drive synchronization application for fast and secure data synchronization between your TNAS and cloud drives.
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Omegacomet
Posts: 3
Joined: 22 Apr 2025, 23:50
United States of America

[Help] What is the process for Decrypting data.

Post by Omegacomet »

What is the process for Decrypting data using CloudSync?

I set a new task to sync the folder back down and input the encryption key that i used to push the data up to the cloud. When it pulls the data down the data is still encrypted. What is the actual process for to do this?
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TMzethar
TM Support
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Joined: 27 Oct 2020, 16:43

Re: [Help] What is the process for Decrypting data.

Post by TMzethar »

In addition to the account and password used for connection, an encryption password needs to be entered. If the encryption password you enter is incorrect, due to the lack of a verification mechanism, decryption will proceed using the password you provided.
Decryption with an incorrect password will still result in incorrect files.
Please re-enter the right encryption password and retrieve the data again.
We will optimize this in future versions to prevent similar issues.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Omegacomet
Posts: 3
Joined: 22 Apr 2025, 23:50
United States of America

Re: [Help] What is the process for Decrypting data.

Post by Omegacomet »

Is there a particular sync mode that needs to be used when pulling the data back down through "Cloudsync" to the Terramster. I am using "Download Cloud Changes Only" and while it does seem to pull the data down, it seems to still be encrypted?

Which Sync Mode should we be using in order to pull the data back down unencrypted?
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TMzethar
TM Support
Posts: 2819
Joined: 27 Oct 2020, 16:43

Re: [Help] What is the process for Decrypting data.

Post by TMzethar »

The synchronous mode is fine. The key point is whether you checked the encryption option and entered the key when setting up the task?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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