Hello everyone,
I recently purchased a TerraMaster F4-424 Max with 2 x 1TB NVME from Lexar as Raid1 system drives, and upgraded to 32Gb RAM. So far, everything is running smoothly.
I have now installed a few apps, including the Surveillance app. I wanted to try it out and encountered the following problem: I was able to connect the first camera (listed in the compatibility list) without any problems, but a second camera of exactly the same model rejected it with the error message “Password/ID does not match.” However, I know that the data is correct, and creating a new password and ID leads to the same error. I have already restarted the app and camera, but the error remains the same. Has anyone else had this experience and how did they solve it?
Model: Hilook PTZ-N2404I-DE3
[Help] [Helfen]
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Takeiteasy
- Posts: 8
- Joined: 10 Oct 2025, 02:02
[Help] [Helfen]
NAS: f4-424 MAX | 64GB RAM Corsair Vengeance DDR5-4800 | 2x1TB Lexar NM790 | 2 x 4 TB + 2x 6TB Seagate IronWolf Raid1 |(Currently in (re)learning mode)
Re: [Help] [Helfen]
Hello, please export the Surveillance log and send it to our email: [email protected]. Please attach the link to this post in the email.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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Takeiteasy
- Posts: 8
- Joined: 10 Oct 2025, 02:02
Re: [Help] [Helfen]
Thank you very much for your feedback. I have sent the log file and the link to this post to the email address provided here.
NAS: f4-424 MAX | 64GB RAM Corsair Vengeance DDR5-4800 | 2x1TB Lexar NM790 | 2 x 4 TB + 2x 6TB Seagate IronWolf Raid1 |(Currently in (re)learning mode)