[Help] TNAS.ONLINE Remote Access Error  [SOLVED]

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doubleue
Posts: 2
Joined: 11 Aug 2025, 02:54
United Arab Emirates

[Help] TNAS.ONLINE Remote Access Error

Post by doubleue »

I was trying to enable the TNAS.Online remote access, I encountered an error every time I applied the new settings.
I have created an account, and the device has been registered on the TerraMaster website.

Whenever I applied the new settings to enable the remote access, I got an error, "Operation Failed!100000017"

Can you please help me resolve this issue?
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CursaYang
TM Support
Posts: 740
Joined: 06 Jan 2025, 16:34
China

Re: [Help] TNAS.ONLINE Remote Access Error  [SOLVED]

Post by CursaYang »

I'm very sorry for the trouble caused to you. The TNAS.online service has now been restored. Please try to enable it again.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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doubleue
Posts: 2
Joined: 11 Aug 2025, 02:54
United Arab Emirates

Re: [Help] TNAS.ONLINE Remote Access Error

Post by doubleue »

The issue has been resolved. Thank you!
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nitishthomas
Posts: 1
Joined: 10 Oct 2025, 22:41
Great Britain

Re: [Help] TNAS.ONLINE Remote Access Error

Post by nitishthomas »

Unable to register tnas.online , i have registered account and when attempting from the remote access it throws error operation failed.
Any suggestion how to fix this issue.
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TMzethar
TM Support
Posts: 2815
Joined: 27 Oct 2020, 16:43

Re: [Help] TNAS.ONLINE Remote Access Error

Post by TMzethar »

nitishthomas wrote: ↑10 Oct 2025, 22:45
Please note that TNAS.online requires a dedicated TerraMaster account. Please register for a dedicated account here.
https://account.terra-master.com
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Aarona
Posts: 2
Joined: 28 Apr 2025, 11:16
United States of America

Re: [Help] TNAS.ONLINE Remote Access Error

Post by Aarona »

What steps can I take to troubleshoot the "Operation Failed! 100000017" error when trying to enable TNAS.Online remote access?
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