[Discussion] Is this normal?

Initialization of newly purchased TNAS or re-installation of your TNAS
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Uscoulk
Posts: 1
Joined: 20 Sep 2025, 17:51
United States of America

[Discussion] Is this normal?

Post by Uscoulk »

Greetings,

I just purchased a new F4-423 and added 3 new 12TB drives.

I clicked on the custom installation.
All 3 drives checked good.
Did the online TOS install.
Software downloaded and restarted.

Now I've been stuck on "Loading..., please wait!" for about 3 hours.

Is this normal? If so about how long does it take for it to get to the next step?

Thanks,
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FredMutter
Posts: 89
Joined: 17 Jan 2025, 20:11
France

Re: [Discussion] Is this normal?

Post by FredMutter »

5 minutes I think
Model: F2-424 with TOS 7.0.0777 Bios V08
you can discuss with me in French, German and English
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TMroy
TM Support
Posts: 3065
Joined: 10 Mar 2020, 14:04
China

Re: [Discussion] Is this normal?

Post by TMroy »

Check if your device IP address has been changed after it restart. you can use the TNAS PC desktop or TNAS mobile app to search again your device and find the new IP address.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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