[Help] Changed ISP, Can't find TNAS

[MolonLabe86]

My dad changed our ISP, with a new router. Ever since then I cannot find my TNAS F4-423 on the network when running a search in the TNAS PC program.

I've turned the server on and off multiple times, unplugged and plugged it back into the router, and even went as far as removing the battery from the motherboard to try resetting it that way.

TNAS PC Version 5.2.092

Does anyone have any other ideas or suggestions? I'm at a loss right now...

[TMzethar]

One likely scenario is that you have set a static IP on your NAS, which differs from the new ISP's network segment. This might help you:
viewtopic.php?t=4663

[MolonLabe86]

I sincerely apologize for being such a noob. This is my first and only experience with a NAS. I'm still having trouble with this. When I ethernet my computer to the NAS, it still won't detect it to even begin moving through the rest of the steps in that link... Is anyone willing to explain this to me like I'm 5 without being too sarcastic? lol

[CursaYang]

You can connect your computer directly to the NAS using an Ethernet cable, and then search for it through TNAS PC.

If you need some guidance, you can visit the live chat on the official website, where there is online technical support. You can send some pictures to help solve your problem more quickly.

[MolonLabe86]

I tried the live chat. Mike was about as helpful as a screen door on a submarine!

He kept linking the same viewtopic.php?f=76&t=423 post and telling me to use method B. He would then immediately close the ticket without allowing me to reply and let him know that it didn't work.

This will probably be the last Terramaster product I ever purchase. I've seen better service at the BMV than this live chat.

[CursaYang]

I tried the live chat. Mike was about as helpful as a screen door on a submarine!

He kept linking the same viewtopic.php?f=76&t=423 post and telling me to use method B. He would then immediately close the ticket without allowing me to reply and let him know that it didn't work.

This will probably be the last Terramaster product I ever purchase. I've seen better service at the BMV than this live chat.

I'm very sorry for the trouble caused. When you remove all hard drives and restart the NAS, can you hear three beeps? If you only hear one beep, it might be an issue with the boot system. This could prevent you from locating the NAS.

[MolonLabe86]

Yes, there are three audible beeps. I've tried both connected directly through ethernet, as well as connected to the network router.

[TMzethar]

Yes, there are three audible beeps. I've tried both connected directly through ethernet, as well as connected to the network router.

This means that the initboot system is running OK, and it should now be searchable. You can refer to this to troubleshoot the network settings and firewall settings of your PC, or directly find the IP on the router management platform.