[Help] Cann't finish backup from TNAS Mobile

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User avatar
madmax1972
Posts: 13
Joined: 04 Jan 2025, 22:17
Russia

[Help] Cann't finish backup from TNAS Mobile

Post by madmax1972 »

Good day!

NAS - TNAS F2-212 2HDD TOS 5.1.73-00078
Mobile - Honor 200 Pro Android 15 MagicOS 9.0
TNAS Mobile - version 3.4.023.

From file PhotoBackup.txt - since begin of file to end each file records to file twice lines - 4 example:
StartUpload:
{"sysVersion":"5.1.73","path":"/home/madmax/Backups/Honor200Pro/Резервное Kопирование Aльбома_madmax_Honor/Camera","filepath":"/storage/emulated/0/DCIM/Camera/VID_20250208_122048.mp4","assetLocalIdentifier":"0123456789","chunksize":1048576,"index":0,"header":"","url":"https://192.168.0.90:5443/v2/fileManage/fileUpload"}
2025-08-05 21:38:15:

UploadFailure:
/storage/emulated/0/DCIM/Camera/VID_20250208_122048.mp4
{"msg":"onFailure:unexpected end of stream","path":"/storage/emulated/0/DCIM/Camera/VID_20250208_122048.mp4","failureCode":-1005,"numCode":-1005,"name":"VID_20250208_122048.mp4","index":0,"url":"https://192.168.0.90:5443/v2/fileManage/fileUpload"}
2025-08-05 21:38:17:

From backup.txt:
listenNews ["/storage/emulated/0/DCIM/Camera","/storage/emulated/0/Pictures/WhatsApp","/storage/emulated/0/Pictures/Screenshots","/storage/emulated/0/Pictures/VK","/storage/emulated/0/Android/media/com.whatsapp/WhatsApp/Media/WhatsApp Images","/storage/emulated/0/Download","/storage/emulated/0/Android/media/com.whatsapp/WhatsApp/Media/WhatsApp Video","/storage/emulated/0/Download/Telegram","/storage/emulated/0/Pictures/Telegram","/storage/emulated/0/Movies/Telegram","/storage/emulated/0/Movies/WhatsApp"]
2025-08-05 21:38:09:

autostart unfinished task length:1698
2025-08-05 21:38:09:

autostart index getLangs islogin
2025-08-05 21:38:09:

autostart unfinished task length:0
2025-08-05 21:38:09:

autostart unfinished task length:0
2025-08-05 21:38:09:

starting autoStart if
2025-08-05 21:38:10:

backUpFile
2025-08-05 21:38:14:

CreateFolder fali msg:{"is_login":true,"code_num":35,"code_msg":"source path already exist","time":"0.000188592","code":false,"msg":"source path already exist"}
2025-08-05 21:38:15:

createDir success /home/madmax/Backups/Honor200Pro/Резервное Kопирование Aльбома_madmax_Honor
2025-08-05 21:38:15:

/IMG_20250521_101612.jpg in nas
2025-08-05 21:38:15:

/IMG_20250521_101609.jpg in nas
2025-08-05 21:38:15:

/VID_20250208_122048.mp4 backuping
2025-08-05 21:38:15:

网络异常"onFailure:unexpected end of stream" {"errorCode":-1005,"percent":0,"path":"/storage/emulated/0/DCIM/Camera/VID_20250208_122048.mp4","message":"网络异常\"onFailure:unexpected end of stream\"","code":-1005}
2025-08-05 21:38:17:

uploadFile err:{"index":0,"failureCode":-1005,"numCode":-1005,"url":"https://192.168.0.90:5443/v2/fileManage ... unexpected end of stream"}
2025-08-05 21:38:17:

starting recoverNetWorkTask
2025-08-05 21:38:19:

backUpFile
2025-08-05 21:38:22:

CreateFolder fali msg:{"is_login":true,"code_num":35,"code_msg":"source path already exist","time":"0.000186444","code":false,"msg":"source path already exist"}
2025-08-05 21:38:23:

createDir success /home/madmax/Backups/Honor200Pro/Резервное Kопирование Aльбома_madmax_Honor
2025-08-05 21:38:23:
..
Backup follows via WiFi, but not finish - about 1510 of 1700 files backup not stopped but no going.
Whats wrong?
User avatar
TMtina
TM Support
Posts: 245
Joined: 01 Nov 2022, 18:00

Re: [Help] Cann't finish backup from TNAS Mobile

Post by TMtina »

After thorough analysis, we’ve identified that the backup failures you encountered were caused by compatibility issues with large file chunking in the current version. We will release an updated version shortly to resolve this matter.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
madmax1972
Posts: 13
Joined: 04 Jan 2025, 22:17
Russia

Re: [Help] Cann't finish backup from TNAS Mobile

Post by madmax1972 »

Thank you for answer. Another device shows same errors with uploads.
User avatar
madmax1972
Posts: 13
Joined: 04 Jan 2025, 22:17
Russia

Re: [Help] Cann't finish backup from TNAS Mobile

Post by madmax1972 »

When will release an updated version?
User avatar
TMjack
TM Support
Posts: 185
Joined: 27 Oct 2020, 08:41

Re: [Help] Cann't finish backup from TNAS Mobile

Post by TMjack »

Hello, regarding the new version of TNAS Mobile, we plan to officially release it in August. We sincerely apologize for any inconvenience this may have caused during your use and kindly ask for your understanding and patience.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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