[Help] cannot add new users to tos 6

[mitchr]

I go to the users, press the (+) fill in the information and the NEXT button does nothing.

Thanks, Mitch Mikesell

[mitchr]

I notice that sssd is not running. should it be. do you use the unix adduser command or something home grown a terramaster?

[TMzethar]

Linux kernel 6.1.120+ (TOS 6.0.750)
Regarding the issue you encountered, can you provide a screenshot?
The inability to click 'Next' might be due to incorrect or incomplete input, or not meeting the required conditions. Please pay attention to any related error messages or prompts.

[mitchr]

did all of those things. next button does not work.

[mitchr]

I can add a user through useradd, but the user never shows up on the user screen in tos 6.094. user exists but can't login or do anything. this is messed up.

[CursaYang]

This issue might be related to database communication. Please execute the following command in the terminal:
systemctl status [email protected]
Check whether the database service is normal.

[mitchr]

TNAS:/# systemctl status [email protected]
● [email protected] - PostgreSQL Cluster 13-main
Loaded: loaded (/lib/systemd/system/[email protected]; enabled-runtime; vendor preset: enabled)
Active: active (running) since Wed 2025-07-23 15:40:04 MDT; 21h ago
Main PID: 585 (postgres)
Tasks: 11 (limit: 38151)
Memory: 77.0M
CPU: 8.032s
CGroup: /system.slice/system-postgresql.slice/[email protected]
├─ 585 /usr/lib/postgresql/13/bin/postgres -D /etc/postgresql/13/main -c unix_socket_directories=/var/run/postgresql -c config_file=/etc/postgresql/13/main/postgresql.conf -c hba_file=/etc/postgresql/13/main/pg_hba.conf -c ident_file=/etc/postgresql/13/main/pg_ident.conf -c external_pid_file=/var/run/postgresql/13-main.pid

[TMnight]

When adding a user through useradd, the user will not appear on the user page of TOS 6. Since the username added through useradd is not written into the database, it is recommended that you add a new user on the user page. From the error screenshot, it is found that the password you use does not comply with the rules:
1. Contains uppercase and lowercase letters
2. Contains numbers
3. Minimum password length 8
Please try to use a password that complies with the rules.