[Help] Creation date is changed  [SOLVED]

CloudSync is a cloud drive synchronization application for fast and secure data synchronization between your TNAS and cloud drives.
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Stevie
Posts: 10
Joined: 07 Jun 2025, 04:18
Germany

[Help] Creation date is changed

Post by Stevie »

Hello,

I'm just syncing my Dropbox with the TNAS. I copied my existing data in the sync directory. But instead of just keep the existing files, CloudSync is updating the create date on the files. Is there a way to prevent that?

Cheers
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CursaYang
TM Support
Posts: 740
Joined: 06 Jan 2025, 16:34
China

Re: [Help] Creation date is changed

Post by CursaYang »

Has the content of the file been modified? You can export the cloudsync log and send it to our support email for us to analyze.
To contact our team, please send email to following addresses, remember to replace (at) with @

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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Stevie
Posts: 10
Joined: 07 Jun 2025, 04:18
Germany

Re: [Help] Creation date is changed  [SOLVED]

Post by Stevie »

I found the issue, it is not TOS related. Apparently, when you upload files to Dropbox via the Web OR the API, it will get the current date.
The solution is to simply re-download the files via CloudSync INSTEAD of putting them in place and sync them (2-way). Takes a bit longer, but then you are on the safe side with the original dates.
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