How to Install and Initialize My Newly Purchased TNAS Device?

[TMzethar]

That's a good reminder. Thank you.

[tc0566]

Not finding the NAS.. 502 Bad Gateway?

[OrionXie]

Hello, which TOS version did you upgrade from, and which TOS system is experiencing the issue? Did you perform the system-config-backup system configuration operation before the upgrade?

[tc0566]

It was TOS 6 to begin with but not sure which version. Current version is 6.0.694-00165. System config backup was made Sunday morning before doing the update shown, but was unable to access server after the update. Server wasn't even showing in my router. This was the bad gateway error. After removing hard drives including SSD's was able reinitialize. But TNAS for PC still does not see local servers. Mobile app does see the server without issue. Can add server manually to PC app. But why wouldn't PC app be able to see the local server? It is on my network and is even accessible from windows file explorer.

[OrionXie]

We are very sorry for the bad experience. If your device can still access the terminal via SSH, you can try the following operations:
1.
Go to the root directory of the device to check which files are occupied

cd /
du -sh *

2.
Go to the etc directory to check which files/directories occupy a large space

cd /etc
du -sh *

3.
Delete the large occupied `P` file

rm /etc/p

After deletion, refresh the system. Deletion may take some time as the file is relatively large.

If you cannot solve the problem on your own, please keep communicating with technical support via email or LiveChat.

[tc0566]

If you read the last post you can see I clearly have access in both web and mobile app now. The problem is the TNAS for PC does not see the server as being local even though mobile, web and Windows file explorer all see it without issue. Beginning to think I should switch operating systems as TrueNAS does not have this issue and support is better. This was an update to your latest system that failed to install correctly.

[TMzethar]

Hi.
If you read the last post you can see I clearly have access in both web and mobile app now. The problem is the TNAS for PC does not see the server as being local even though mobile, web and Windows file explorer all see it without issue. Beginning to think I should switch operating systems as TrueNAS does not have this issue and support is better. This was an update to your latest system that failed to install correctly.

Please check if the firewall allows app access.
Did you released the 80/443 ports originally used for TNAS PC in the TOS control panel under network settings?
You mentioned that the TNAS PC recognition issue occurred after an update. It is likely due to an anomaly in the previous version causing an incomplete update. You may try resetting the TOS system.