[Help] Issue with RAID Repair on F4-423

[dadpeony]

I have a F4-423 with 4×16TB drives in TRAID. Drive 2 dropped out, and the RAID is now degraded. The drive still shows as healthy in the system.

When I try to repair the storage pool—whether with the original or a brand new 16TB drive—the Repair wizard ends with “Configuration Saved,” but nothing happens. The RAID doesn’t rebuild, and the drive isn’t added back.

Has anyone run into this or found a fix? Any help is appreciated!

[MikeZhang]

Sorry for the inconvenience, what is your current TOS version? Could you format drives in windows and try to repair RAID again?

[OrionXie]

Try using the file system repair method:

https://forum.terra-master.com/cn/viewtopic.php?t=1691

Check the hard drive:

Remove the problematic hard drive from the TNAS and test and repair it using third-party professional disk tools; viewtopic.php?f=75&t=1125;

If the hard drive is confirmed to be fine: We recommend contacting technical support via email at support（at）terra-master.com or through the Official Live Chat, providing them with a system report for analysis.

(TOS Desktop > Technical Support > Report Issue)

[OrionXie]

Hello, has the issue you reported been resolved? If not, you can contact us through live chat and include my name: Orion to schedule a remote meeting, and we can assist you remotely.