[Help] F4-424 Max: Volume 1 / Volume Corrupted  [SOLVED]

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cassio
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Joined: 07 Jun 2025, 09:09
Brazil

[Help] F4-424 Max: Volume 1 / Volume Corrupted

Post by cassio »

Hello,

Mind to extend some help? I do have a F4 424Max with dual disks of 12TB and 2xnvme as cache - using a BTRFS volume. Since a reboot, the volume 1 shows as corrupted. smartctl and dmesg dont shows any errors, I dont miss any files, and dont see any errors at mdadm. I dont want to format/backup everything, because it just doesnt make any sense to reformat a unit with 7 months of usage - and still trusting on the platform

What am I missing? Any clues?

Thanks!
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cassio
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Joined: 07 Jun 2025, 09:09
Brazil

Re: [Help] F4-424 Max: Volume 1 / Volume Corrupted

Post by cassio »

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TMbuddy
TM Product Manager
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Re: [Help] F4-424 Max: Volume 1 / Volume Corrupted

Post by TMbuddy »

cassio wrote: 07 Jun 2025, 09:50
Hello! You may attempt filesystem repair by following this guide: [Insert Article Link]. Alternatively, contact our Live Chat support on the official website to schedule remote assistance with a technical engineer.
viewtopic.php?t=2575
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cassio
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Joined: 07 Jun 2025, 09:09
Brazil

Re: [Help] F4-424 Max: Volume 1 / Volume Corrupted

Post by cassio »

TMbuddy wrote: 07 Jun 2025, 15:10
cassio wrote: 07 Jun 2025, 09:50
Hello! You may attempt filesystem repair by following this guide: [Insert Article Link]. Alternatively, contact our Live Chat support on the official website to schedule remote assistance with a technical engineer.
viewtopic.php?t=2575
Hello... thanks for the answer. Thats my initial idea - but with dmesg returining clean, I'm not sure if really theres a problem with Volume1 at all. It works perfectly. Looks like the Interface is buggy and missing a "push" to get the properties that the web code requires to show all good.
Support is a good idea. Hard to believe that a new system does have this kind of issue. Shameful.
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TMtina
TM Support
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Joined: 01 Nov 2022, 18:00

Re: [Help] F4-424 Max: Volume 1 / Volume Corrupted

Post by TMtina »

cassio wrote: 08 Jun 2025, 08:52
TMbuddy wrote: 07 Jun 2025, 15:10
cassio wrote: 07 Jun 2025, 09:50
Hello! You may attempt filesystem repair by following this guide: [Insert Article Link]. Alternatively, contact our Live Chat support on the official website to schedule remote assistance with a technical engineer.
viewtopic.php?t=2575
Hello... thanks for the answer. Thats my initial idea - but with dmesg returining clean, I'm not sure if really theres a problem with Volume1 at all. It works perfectly. Looks like the Interface is buggy and missing a "push" to get the properties that the web code requires to show all good.
Support is a good idea. Hard to believe that a new system does have this kind of issue. Shameful.
Hello! To resolve this issue more efficiently, we recommend contacting our official online support. Our engineers can schedule a remote session to thoroughly inspect your system configuration and identify the root cause. Thank you for your cooperation!
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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cassio
Posts: 4
Joined: 07 Jun 2025, 09:09
Brazil

Re: [Help] F4-424 Max: Volume 1 / Volume Corrupted  [SOLVED]

Post by cassio »

Just to close the topic correctly, a full reinstall of the TOS fixed the issue.
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