Duplebackup Error

[isranas78]

Duplebackup dejo de funcionar.
Error "Operación fallido. El servicio de aplicación no esta habilitado"
Duplebackup Vault no muestra las tareas ni info.

¿Se puede usar la versión anterior?
¿Hay solución?

Muchas gracias.

[GevinKe]

Duplebackup dejo de funcionar.
Error "Operación fallido. El servicio de aplicación no esta habilitado"
Duplebackup Vault no muestra las tareas ni info.

¿Se puede usar la versión anterior?
¿Hay solución?

Muchas gracias.

We're sorry for the poor user experience caused to you. You can try the following methods to solve the problem: Open the application center, enter the "Installed" list, find "Duple Backup", disable it first, and then re-enable it; or simply restart your TNAS device.

It should be particularly noted that once the current application version is updated, it cannot be rolled back. Therefore, before updating, please be sure to read the update description carefully and operate cautiously. If you use two TNAS devices for backup work, please also upgrade the "Duple Backup Vault" of the target device to the latest version to ensure the normal operation of the backup function.

[zimo85]

Same problem here.
I found it disabled today. Yesterday it worked fine.
I have tried to enable service, reboot the F2-220, disable de application and reenable it. As soon as a backup operation starts, the service go down by himself.

This is the panic log file inside the application folder:

panic: runtime error: invalid memory address or nil pointer dereference
[signal SIGSEGV: segmentation violation code=0x1 addr=0x18 pc=0x3818bc7]

goroutine 31 [running]:
newduplebackup/client/domain/backup_service/normal_backup.(*MirrorBackupImpl).Run.defaultBackupCallBack.SkipRecycleFilter.func7({{0xc001ffdd10?, 0x6387578?}, {0x0?, 0x0?}})
/root/go/pkg/mod/gitlab.local/golibrary/[email protected]/backup_dirs/callback.go:40 +0x27
newduplebackup/client/domain/backup_service/normal_backup.(*MirrorBackupImpl).Run.defaultBackupCallBack.CombineSkipFileFilters.func8({{0xc001ffdd10?, 0x16c26c5?}, {0x0?, 0x0?}})
/root/go/pkg/mod/gitlab.local/golibrary/[email protected]/backup_dirs/callback.go:28 +0x7b
gitlab.local/golibrary/ter_backup/terfs_dirs.(*InternalFs).GetDirFilesAndGetFilesTotalAndSizeV2.func1({0xc001ffdd10, 0xf}, {0x0, 0x0}, {0x7f6a15465478?, 0x8?})
/root/go/pkg/mod/gitlab.local/golibrary/[email protected]/terfs_dirs/internalfs.go:126 +0x9c
gitlab.local/golibrary/ter_backup/terfs_dirs.Walk({0xc001ffdd10, 0xf}, {0x4838940, 0xc000bc57c0}, 0xc000062788)
/root/go/pkg/mod/gitlab.local/golibrary/[email protected]/terfs_dirs/terfs.go:63 +0x66
gitlab.local/golibrary/ter_backup/terfs_dirs.(*InternalFs).GetDirFilesAndGetFilesTotalAndSizeV2(0x62e7600?, {0x4824ef0?, 0xc000e73220?}, {0xc001ffdd10?, 0x0?}, 0x0?, 0x0?)
/root/go/pkg/mod/gitlab.local/golibrary/[email protected]/terfs_dirs/internalfs.go:123 +0xe5
gitlab.local/golibrary/ter_backup/backup_dirs.(*Service).BackupMirrorDirs(0x653bbc0, {0x4824ef0, 0xc000e73220}, {0x48386d0, 0x653bbc0}, {0x7f6a15278218, 0xc002028be8}, {0xc000bc5540, 0x1, 0x1}, ...)
/root/go/pkg/mod/gitlab.local/golibrary/[email protected]/backup_dirs/mirror.go:34 +0x4ec
newduplebackup/client/domain/backup_service/normal_backup.(*MirrorBackupImpl).Run(0xc00120fb40, {0x4824ef0, 0xc0009e3180}, {0xc000fa8bd0, 0x1, 0x1}, 0xc000964240)
/buildAgent/work/c6bd1740f920a152/backend_V2X/client/domain/backup_service/normal_backup/mirror_backup.go:65 +0x7a7
newduplebackup/client/domain/backup_tasks.(*taskImpl).run(0xc001217208, {0x4824ef0, 0xc0009e3180})
/buildAgent/work/c6bd1740f920a152/backend_V2X/client/domain/backup_tasks/task_start.go:101 +0x338
newduplebackup/client/domain/backup_tasks.(*taskImpl).Run.func1()
/buildAgent/work/c6bd1740f920a152/backend_V2X/client/domain/backup_tasks/task_start.go:72 +0x265
newduplebackup/client/domain/backup_tasks.(*taskImpl).shouldNotOtherStatus(0xc001217208?, 0xc000f00090?)
/buildAgent/work/c6bd1740f920a152/backend_V2X/client/domain/backup_tasks/task.go:170 +0x130
newduplebackup/client/domain/backup_tasks.(*taskImpl).Run(0xc0000bbc70?, {0x4824ef0?, 0xc0011dd680?})
/buildAgent/work/c6bd1740f920a152/backend_V2X/client/domain/backup_tasks/task_start.go:58 +0x3d
newduplebackup/client/domain/backup_tasks.(*tasksImpl).StartTaskScheduler(0xc00116dce0, {0x4824ef0, 0xc0011dd680})
/buildAgent/work/c6bd1740f920a152/backend_V2X/client/domain/backup_tasks/tasks.go:182 +0xa9
newduplebackup/client/domain/backup_tasks.(*tasksImpl).Start.func2()
/buildAgent/work/c6bd1740f920a152/backend_V2X/client/domain/backup_tasks/tasks.go:95 +0x1f
golang.org/x/sync/errgroup.(*Group).Go.func1()
/root/go/pkg/mod/golang.org/x/[email protected]/errgroup/errgroup.go:78 +0x50
created by golang.org/x/sync/errgroup.(*Group).Go in goroutine 1
/root/go/pkg/mod/golang.org/x/[email protected]/errgroup/errgroup.go:75 +0x96

[TMzethar]

Is your issue exactly the same as the original poster's, or is there a difference?
We need more information to determine the problem you're facing.
Please collect the debug logs from Duple Backup's Log section and send them to our official website customer service window or technical support email for inspection.
Additionally, please provide the TOS version and Duple Backup version.
If you are using Duple Backup Vault on another NAS instead of a PC, please also collect the debug logs from the Duple Backup Vault on that other NAS and send them to us for inspection.

[TMzethar]

Thank you for cooperating with us by providing the necessary log information. Upon inspection, we identified an issue that may cause the application to crash. We will address this problem in the next version. Please bear with us until our update is released.
Temporary solution: Verify if the source folder for this backup task still exists. You can recreate the task to perform the backup. Before the next update is published, please avoid deleting files from the source directory of the backup.

[Futaba3vc]

im getting this same issue what was the soltuion please im running 2.1.048

[GevinKe]

im getting this same issue what was the soltuion please im running 2.1.048

We sincerely apologize for the inconvenience caused!The issue has been identified and included in our fix plan. It will be resolved in the upcoming version release.

Thank you for your understanding and patience!

[Futaba3vc]

Hello When do we expect the new version to come out please ?

[GevinKe]

Hello When do we expect the new version to come out please ?

Hello! The new version is still under development, and an official update notification will be released once it's available.

Regarding your specific needs, I’ve replied to you in another post on the DB. Thank you for your understanding and support!