[Help] Install Update to Plex Media Server on F4-212

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stevejeans
Posts: 2
Joined: 01 Apr 2025, 23:53
United States of America

[Help] Install Update to Plex Media Server on F4-212

Post by stevejeans »

Server Version#: 1.40.2.8395
Player Version#: N/A

When trying to manually install the most recent Plex Update on a TerraMaster NAS F4-212 ARM, I consistently receive the error “This file is incorrect and cannot be installed” This happens on any version I try to install that is downloaded from the downloads.plex.tv site. The file I am attempting to install is PlexMediaServer-1.41.5.9522-a96edc606-aarch64.tpk.

Is this the correct file to download for my NAS? How do I update to a more current version? The new client has been downloaded to my Apple iPhone and now will not work with the older version of the server. So I need to get this corrected and a correct updated version installed.. Please advise. Thanks.
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TMzethar
TM Support
Posts: 2815
Joined: 27 Oct 2020, 16:43

Re: [Help] Install Update to Plex Media Server on F4-212

Post by TMzethar »

The Plex package you found is suitable for the 210 model with TOS4 ARM, but it is not compatible with your F4-212. Currently, the F4-212 can only obtain the Plex app from the Application Center.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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